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Effort instrumentation and management in service delivery environments
3 references·1 citing·12 second hop
Effort instrumentation and management in service delivery environments (2012)Effort instrumentation and management in …Learning to see value-stream mapping to create value and eliminate muda (2009)Learning to see value-stream …Service operations management (1992)Service operations managementThe Service Factory (1988)The Service FactoryReview of Proposals for the Construction and Management of the Catalog of Information Technology Services (2018)Review of Proposals for the C…An overview of IT service management (2009)Implementing it Service Management: A Case Study Focussing on Critical Success Factors (2009)Implementing IT Service Management: A systematic literature review (2013)Application of value stream mapping for lean operations and cycle time reduction: an Indian case study (2005)The Benefits of Lean Manufacturing (2005)Remanufacturing challenges and possible lean improvements (2017)An exploration towards a production theory and its application to construction (2000)Designing Virtual Customer Environments for New Product Development: Toward a Theory (2002)The servitization of manufacturing (2009)Mass customization: Literature review and research directions (2001)The service concept: the missing link in service design research? (2002)Service Design for Experience-Centric Services (2009)
this work references cited by second hop

References

  • 2009Learning to see value-stream mapping to create value and eliminate muda671 cited
  • 1992Service operations management489 cited
  • 1988The Service Factory258 cited

Cited by

  • 2018Review of Proposals for the Construction and Management of the Catalog of Information Technology Services9 cited

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