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Does formality matter?

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References

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1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
1993The Nature and Determinants of Customer Expectations of Service2,665 cited
2002The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions2,256 cited
1996A measure of service quality for retail stores: Scale development and validation1,921 cited
1994The Influence of Store Environment on Quality Inferences and Store Image1,538 cited
1986Exploring the Development of Store Images573 cited
1997Organizational Dress as a Symbol of Multilayered Social Identities434 cited
1997Conceptualizing self‐monitoring: links to materialism and product involvement335 cited
1968A Behavioral Conception of Retail Image312 cited
1994Exploring the concept of affective quality: Expanding the concept of retail personality307 cited
2004Recapturing store image in customer-based store equity: a construct conceptualization265 cited
1993Tailored Meanings: On the Meaning and Impact of Organizational Dress222 cited
2002The effects of appropriateness of service contact personnel dress on customer expectations of service quality and purchase intention209 cited

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2005Fashion orientation, credit card use, and compulsive buying193 cited

1998Alternative Modes of Measuring Store Image: An Empirical Assessment of Structured versus Unstructured Measures191 cited

Cited by

2012Examining the effect of retail service quality dimensions on customer satisfaction and loyalty: The case of the supermarket shopper55 cited
2020Clothes make the leader! How leaders can use attire to impact followers’ perceptions of charisma and approval52 cited
2021Effects of COVID-19 on customer service experience: Can employees wearing facemasks enhance customer-perceived service quality?37 cited
2015The Effects of Other Customers’ Dress Style on Customers’ Approach Behaviors36 cited
2019Service Quality Influence Customer Satisfaction and Loyalty25 cited
2020Approacher be-wear? Increasing shopper approach intentions through employee apparel24 cited
2016Employee beliefs regarding the impact of unconventional appearance on customers in Mexico and Turkey22 cited
2013The influence of service quality and corporate image on customer satisfaction among university students in Kenya21 cited
2018Is it the staff or is it the food? How the attire of restaurant employees affects customer judgments of food quality20 cited
2018Developing a service quality scale in context of organized grocery retail of India19 cited
2018Competent or threatening? When looking like a “salesperson” is disadvantageous15 cited
2021Retail atmospherics and retail store patronage of supermarkets in emerging economies: mediating role of perceived service quality15 cited
2017Social Cues-Customer Behavior Relationship: The Mediating Role of Emotions and Cognition10 cited