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Behavioral Modeling for Churn Prediction: Early Indicators and Accurate Predictors of Custom Defection and Loyalty

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References

2006Customer Metrics and Their Impact on Financial Performance916 cited
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2011New insights into churn prediction in the telecommunication sector: A profit driven data mining approach460 cited
2002Turning telecommunications call details to churn prediction: a data mining approach460 cited
2006Bagging and Boosting Classification Trees to Predict Churn410 cited
2008Social ties and their relevance to churn in mobile telecom networks105 cited
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2011The effect of user features on churn in social networks60 cited
1997Customer lifetime valuation to support marketing decision making52 cited

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2020Machine Learning Based Telecom-Customer Churn Prediction24 cited
2020Notice of Removal: ChOracle: A Unified Statistical Framework for Churn Prediction19 cited
2021Customer determinants of used auto loan churn: comparing predictive performance using machine learning techniques16 cited

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