this work references cited by second hopReferences
- 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
- 1992Alternative Ways of Assessing Model Fit27,192 cited
- 1990Comparative fit indexes in structural models.25,213 cited
- 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
- 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
- 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
- 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
- 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
- 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
- 1989Evaluation of goodness-of-fit indices for structural equation models.2,925 cited
- 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
- 1969A General Approach to Confirmatory Maximum Likelihood Factor Analysis2,494 cited
- 1988The Measurement of End-User Computing Satisfaction2,448 cited
- 1992An empirical assessment of the SERVQUAL scale2,126 cited
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work