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Understanding Ethnic Chinese Travelers on North American Cruise Tours: Motivations, Perceptions, and Satisfaction of Cruisers
16 references·12 citing·44 second hop
Understanding Ethnic Chinese Travelers on North American Cruise Tours: Motivations, Perceptions, and Satisfaction of Cruisers (2009)Understanding Ethnic Chinese Travelers on…Measuring tourist satisfaction by attribute and motivation: The case of a nature-based resort (2007)Measuring tourist satisfactio…The Roles of Quality, Value, and Satisfaction in Predicting Cruise Passengers’ Behavioral Intentions (2004)The Roles of Quality, Value, …The role of affective factors on perceived cruise vacation value (2004)The role of affective factors…Services Marketing: Integrating Customer Focus Across the Firm (2004)Services Marketing: Integrati…Comparative analysis of tourist motivations by nationality and destinations (2002)Comparative analysis of touri…Customer response to intangible and tangible service factors (1999)Customer response to intangib…SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…Market segments of push and pull motivations: a canonical correlation approach (1996)Market segments of push and p…Travel Motivations of Japanese Overseas Travelers: A Factor-Cluster Segmentation Approach (1995)Travel Motivations of Japanes…Marketing for Hospitality and Tourism (1995)Marketing for Hospitality and…Measuring tourist motivation (1994)Measuring tourist motivationCommunication and Control Processes in the Delivery of Service Quality (1988)Communication and Control Pro…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…Tourist motivation an appraisal (1981)Tourist motivation an apprais…Motivations for pleasure vacation (1979)Motivations for pleasure vaca…Anomie, ego-enhancement and tourism (1977)Anomie, ego-enhancement and t…Segmenting Cruise Consumers by Motivation for an Emerging Market: A Case of China (2021)Segmenting Cruise Consumers b…Food preferences of Chinese cruise tourists: an exploratory study (2021)Food preferences of Chinese c…Exploring the motivations and repeat behavioral intentions of generation X and Y Chinese cruise tourists (2021)Exploring the motivations and…Using the Analytic Hierarchy Process (AHP) and Delphi Analysis to Evaluate Key Factors in the Development of the Taiwan Cruise Tourism Industry (2020)Using the Analytic Hierarchy …Examination of Chinese Cruise Tourists’ Attributes Using a Choice Experiment (2019)Examination of Chinese Cruise…Exploring Cruise Experiences, Satisfaction, and Loyalty: The Case of Aruba as a Small-Island Tourism Economy (2017)Exploring Cruise Experiences,…Development of a cruise motivation scale for emerging markets in Asia (2017)Development of a cruise motiv…Assessing cruise port of call performance: a passenger-based approach using PLS modelling (2017)Assessing cruise port of call…Cruise tourists’ perceptions of destination: Exploring push and pull motivational factors in the decision to take a cruise vacation (2016)Cruise tourists’ perceptions …Categorizing Cruise Lines by Passenger Perceived Experience (2016)Categorizing Cruise Lines by …Comparing Motivations and Intentions of Potential Cruise Passengers from Different Demographic Groups: The Case of China (2015)Comparing Motivations and Int…Segmenting Taiwanese Travelers on Cruises in North America: Comparing the Involvement and Cluster Approach (2012)Segmenting Taiwanese Traveler…Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)An empirical assessment of the SERVQUAL scale (1992)The Commitment-Trust Theory of Relationship Marketing (1994)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Functional Approach to the Study of Attitudes (1960)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Tourism information and pleasure motivation (2000)Aspects of a Psychology of the Tourist Experience (2007)Segmentation by motivation in rural tourism: A Korean case study (2008)Economics of Outdoor Recreation. (1969)The Theory of Buyer Behavior (1971)Residents' perceptions on tourism impacts (1992)A model of destination image formation (1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Toward a Sociology of International Tourism (1972)Exploring the cognitive–affective nature of destination image and the role of psychological factors in its formation (2007)Consumer behaviour in tourism: Concepts, influences and opportunities (2013)The Presentation of Self in Everyday Life. (1956)Toward a social psychological theory of tourism motivation: A rejoinder (1982)Motivation and Personality (1997)Motives of visitors attending festival events (1997)Mind, Self, and Society (2015)Progress and prospects for event tourism research (2015)Social Theory and Social Structure (1958)Social Theory and Social Structure. (1969)Suicide: A study in sociology. (2004)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)Service quality models: a review (2005)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)A Service‐Orientated Approach to Marketing of Services (1978)The Nature and Determinants of Customer Expectations of Service (1993)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Destination Competitiveness: Determinants and Indicators (2003)Social Media in Tourism and Hospitality: A Literature Review (2013)Climate strength: a new direction for climate research. 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this work references cited by second hop

References

  • 1979Motivations for pleasure vacation3,534 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 1988Communication and Control Processes in the Delivery of Service Quality2,030 cited
  • 1977Anomie, ego-enhancement and tourism2,018 cited
  • 1995Marketing for Hospitality and Tourism1,885 cited
  • 2004Services Marketing: Integrating Customer Focus Across the Firm1,781 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 1981Tourist motivation an appraisal1,463 cited
  • 2002Comparative analysis of tourist motivations by nationality and destinations934 cited
  • 1994Measuring tourist motivation933 cited
  • 2004The Roles of Quality, Value, and Satisfaction in Predicting Cruise Passengers’ Behavioral Intentions864 cited
  • 2004The role of affective factors on perceived cruise vacation value653 cited
  • 1999Customer response to intangible and tangible service factors564 cited
  • 1995Travel Motivations of Japanese Overseas Travelers: A Factor-Cluster Segmentation Approach524 cited
  • 1996Market segments of push and pull motivations: a canonical correlation approach512 cited

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2007
Measuring tourist satisfaction by attribute and motivation: The case of a nature-based resort
479 cited

Cited by

  • 2016Categorizing Cruise Lines by Passenger Perceived Experience30 cited
  • 2017Exploring Cruise Experiences, Satisfaction, and Loyalty: The Case of Aruba as a Small-Island Tourism Economy28 cited
  • 2015Comparing Motivations and Intentions of Potential Cruise Passengers from Different Demographic Groups: The Case of China27 cited
  • 2017Development of a cruise motivation scale for emerging markets in Asia26 cited
  • 2017Assessing cruise port of call performance: a passenger-based approach using PLS modelling15 cited
  • 2021Segmenting Cruise Consumers by Motivation for an Emerging Market: A Case of China14 cited
  • 2019Examination of Chinese Cruise Tourists’ Attributes Using a Choice Experiment14 cited
  • 2012Segmenting Taiwanese Travelers on Cruises in North America: Comparing the Involvement and Cluster Approach12 cited
  • 2021Food preferences of Chinese cruise tourists: an exploratory study9 cited
  • 2021Exploring the motivations and repeat behavioral intentions of generation X and Y Chinese cruise tourists9 cited
  • 2020Using the Analytic Hierarchy Process (AHP) and Delphi Analysis to Evaluate Key Factors in the Development of the Taiwan Cruise Tourism Industry8 cited
  • 2016Cruise tourists’ perceptions of destination: Exploring push and pull motivational factors in the decision to take a cruise vacation6 cited