Cooperative ERP Life-cycle Knowledge Management

Abstract

Strategic alliances between ERP software vendors, their implementation partners and clients, for knowledge sharing and integrated knowledge management across the ERP life-cycle, hold promise for leveraging scarce expertise and human resources, thereby streamlining implementation and promoting growth of the market. SAP's significant market presence offers a unique opportunity to encourage such a tripartite ERP knowledge management framework. This industry-academe collaborative study will account for existing knowledge management facilities, approaches and technology; explore alternative responsibility and role sharing scenarios; define a broad system architecture; and propose strategies to promote the framework across SAP, its clients and partners.

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