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Citizen-centered e-government services: benefits, costs, and research needs
16 references·11 citing·50 second hop
Citizen-centered e-government services: benefits, costs, and research needs (2008)Citizen-centered e-government services: b…Explaining the acceptance and use of government Internet services: A multivariate analysis of 2006 survey data in the Netherlands (2008)Explaining the acceptance and…Public Libraries, Values, Trust, and E-Government (2007)Public Libraries, Values, Tru…Electronic government: Rethinking channel management strategies (2007)Electronic government: Rethin…The accessibility of Chinese local government Web sites: An exploratory study (2006)The accessibility of Chinese …The 2004 and 2005 Gulf Coast Hurricanes: Evolving Roles and Lessons Learned for Public Libraries in Disaster Preparedness and Community Services (2006)The 2004 and 2005 Gulf Coast …Public access computing and Internet access in public libraries: The role of public libraries in e-government and emergency situations (2006)Public access computing and I…Perceived usefulness, personal experiences, risk perception and trust as determinants of adoption of e-government services in The Netherlands (2006)Perceived usefulness, persona…Assessing Section 508 compliance on federal e-government Web sites: A multi-method, user-centered evaluation of accessibility for persons with disabilities (2006)Assessing Section 508 complia…Analyzing e-government research: Perspectives, philosophies, theories, methods, and practice (2006)Analyzing e-government resear…E-Government: A global view and an empirical evaluation of some attributes of citizens (2005)E-Government: A global view a…Deliberative democracy and the conceptual foundations of electronic government (2005)Deliberative democracy and th…Citizen interaction with e-government: From the streets to servers? (2004)Citizen interaction with e-go…The multiple dimensions of the digital divide: more than the technology ‘haves’ and ‘have nots’ (2003)The multiple dimensions of th…Social information behavior and the democratic process: Information poverty, normative behavior, and electronic government in the United States (2003)Social information behavior a…Designing Deliberative Democracy in Cyberspace: The Role of the Cyber-Lawyer (2003)Designing Deliberative Democr…Electronic Democracy: Using the Internet to Transform American Politics (2000)Electronic Democracy: Using t…Assessment of E-government inclusion policies toward seniors: A framework and case study (2022)Assessment of E-government in…Accessibility of E-government Services for Persons with Disabilities in Developing Countries- The Case of Ghana (2020)Accessibility of E-government…Research collaboration and knowledge sharing in e-governance (2018)Research collaboration and kn…Public Service Delivery Framework (2018)Public Service Delivery Frame…Research Foci, Methodologies, and Theories Used in Addressing E-Government Accessibility for Persons with Disabilities in Developing Countries (2017)Research Foci, Methodologies,…National e-government performance and citizen satisfaction: a multilevel analysis across European countries (2017)National e-government perform…The Public Library's Role in Enabling E-Government (2016)The Public Library's Role in …Are U.K. Citizens Satisfied With E-Government Services? Identifying and Testing Antecedents of Satisfaction (2016)Are U.K. Citizens Satisfied W…A Citizen‐Centric Framework For Assessing E‐Government Effectiveness (2016)A Citizen‐Centric Framework F…Cognitive User-centred Design Approach to Improve Accessibility for Blind People during Online Interaction (2013)Cognitive User-centred Design…Designing, Implementing, and Evaluating User-centered and Citizen-centered E-government (2010)Designing, Implementing, and …Web content accessibility guidelines 1.0 (2001)Advancing E-Government performance in the United States through enhanced usability benchmarks (2008)Improving digital skills for the use of online public information and services (2009)Web content accessibility guidelines (2009)Examining the anti-corruption effect of e-government and the moderating effect of national culture: A cross-country study (2018)Street-Level Bureaucracy: Dilemmas of the Individual in Public Services (1981)Developing fully functional E-government: A four stage model (2001)The Evolution of E‐Government among Municipalities: Rhetoric or Reality? (2002)Understanding the complexity of electronic government: Implications from the digital divide literature (2008)User-centered E-Government in practice: A comprehensive model for measuring user satisfaction (2009)The imperative of influencing citizen attitude toward e-government adoption and use (2015)The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)The Social Construction of Reality: A Treatise in the Sociology of Knowledge (1968)The Strength of Weak Ties: A Network Theory Revisited (1983)E-Government - Assessment of Current Research and Some Proposals for Future Directions (2012)Code and Other Laws of Cyberspace (1999)Bowling alone: the collapse and revival of American community (2000)Bowling Alone: The Collapse and Revival of American Community (2001)Community response grids: E-government, social networks, and effective emergency management (2007)Country-Level Determinants of E-Government Maturity (2007)A critical examination of social media adoption in government: Introducing omnipresence (2014)Problems of Democratic Transition and Consolidation. Southern Europe, South America and Post-Communist Europe (1996)Reinventing government in the information age (2002)Benchmarking open government: An open data perspective (2014)Investigating success of an e-government initiative: Validation of an integrated IS success model (2014)Adoption of e-government services in Turkey (2016)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Personality and self reported mobile phone use (2007)Factors influencing intention to use e-government services among citizens in Malaysia (2009)User Acceptance of Information Technology: Toward A Unified View1 (2003)Internet information-seeking and its relation to support for access to government records (2009)COBRA framework to evaluate e-government services: A citizen-centric perspective (2014)The great theory hunt: Does e-government really have a problem? (2015)Diffusion of Innovations 1 (2019)Understanding Media: The Extensions of Man (1964)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Channel choice and public service delivery in Canada: Comparing e-government to traditional service delivery (2011)Electronic services in the public sector: A conceptual framework (2013)It-Mediated Customer Service Content and Delivery in Electronic Governments: An Empirical Investigation of the Antecedents of Service Quality1 (2013)Sociological Paradigms and Organizational Analysis. (1983)Studying Information Technology in Organizations: Research Approaches and Assumptions (1991)Management research: An introduction (1992)e-Government Adoption Model (GAM): Differing service maturity levels (2010)An empirical validation of a unified model of electronic government adoption (UMEGA) (2017)Implications of the use of artificial intelligence in public governance: A systematic literature review and a research agenda (2021)Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies (2010)Assessing citizen adoption of e-Government initiatives in Gambia: A validation of the technology acceptance model in information systems success (2011)
this work references cited by second hop

References

  • 2006Analyzing e-government research: Perspectives, philosophies, theories, methods, and practice1,012 cited
  • 2006Perceived usefulness, personal experiences, risk perception and trust as determinants of adoption of e-government services in The Netherlands553 cited
  • 2004Citizen interaction with e-government: From the streets to servers?530 cited
  • 2005E-Government: A global view and an empirical evaluation of some attributes of citizens328 cited
  • 2007Electronic government: Rethinking channel management strategies230 cited
  • 2008Explaining the acceptance and use of government Internet services: A multivariate analysis of 2006 survey data in the Netherlands229 cited
  • 2006Assessing Section 508 compliance on federal e-government Web sites: A multi-method, user-centered evaluation of accessibility for persons with disabilities213 cited
  • 2003Social information behavior and the democratic process: Information poverty, normative behavior, and electronic government in the United States160 cited
  • 2005Deliberative democracy and the conceptual foundations of electronic government151 cited
  • 2003The multiple dimensions of the digital divide: more than the technology ‘haves’ and ‘have nots’137 cited
  • 2006Public access computing and Internet access in public libraries: The role of public libraries in e-government and emergency situations122 cited
  • 2006The accessibility of Chinese local government Web sites: An exploratory study116 cited
  • 2006

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The 2004 and 2005 Gulf Coast Hurricanes: Evolving Roles and Lessons Learned for Public Libraries in Disaster Preparedness and Community Services
99 cited
  • 2007Public Libraries, Values, Trust, and E-Government82 cited
  • 2000Electronic Democracy: Using the Internet to Transform American Politics45 cited
  • 2003Designing Deliberative Democracy in Cyberspace: The Role of the Cyber-Lawyer42 cited
  • Cited by

    • 2010Designing, Implementing, and Evaluating User-centered and Citizen-centered E-government106 cited
    • 2017National e-government performance and citizen satisfaction: a multilevel analysis across European countries95 cited
    • 2016Are U.K. Citizens Satisfied With E-Government Services? Identifying and Testing Antecedents of Satisfaction91 cited
    • 2016A Citizen‐Centric Framework For Assessing E‐Government Effectiveness76 cited
    • 2022Assessment of E-government inclusion policies toward seniors: A framework and case study40 cited
    • 2018Public Service Delivery Framework15 cited
    • 2018Research collaboration and knowledge sharing in e-governance15 cited
    • 2013Cognitive User-centred Design Approach to Improve Accessibility for Blind People during Online Interaction5 cited
    • 2017Research Foci, Methodologies, and Theories Used in Addressing E-Government Accessibility for Persons with Disabilities in Developing Countries4 cited
    • 2016The Public Library's Role in Enabling E-Government3 cited
    • 2020Accessibility of E-government Services for Persons with Disabilities in Developing Countries- The Case of Ghana2 cited