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Handbook of Marketing
0 references·16 citing·57 second hopsampled
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  • 2010Markets as networks: implications for strategy-making232 cited
  • 2009The chilling effects of network externalities232 cited
  • 2008Using SERVQUAL to Measure the Quality of the Classroom Experience204 cited
  • 2020How Concrete Language Shapes Customer Satisfaction190 cited
  • 2013Online experiences: flow theory, measuring online customer experience in e-commerce and managerial implications for the lodging industry189 cited
  • 2005Periodization in Marketing History184 cited
  • 2006Macromarketing: Past, Present, and Possible Future179 cited
  • 2002Form of investment by Nordic firms in world markets157 cited
  • 2014A holistic market conceptualization154 cited
  • 2011Beyond synthesis: re-presenting heterogeneous research literature146 cited
  • 2005The state of interactive marketing in seven countries: Interactive marketing comes of age145 cited
  • 2011Trust and Information Sharing in Supply Chains139 cited
  • 2007Web-Store Aesthetics in E- Retailing: A Conceptual Framework and Some Theoretical Implications127 cited
  • 2011Expanding our understanding of marketing in society121 cited
  • 2008

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Lean product development: Maximizing the customer perceived value through design change (redesign)
111 cited
  • 2013Dynamic relationships among R&D, advertising, inventory and firm performance105 cited