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Exploring customers’ zone of tolerance for B2B professional service quality
16 references·4 citing·39 second hop
Exploring customers’ zone of tolerance for B2B professional service quality (2015)Exploring customers’ zone of tolerance fo…Specification, evaluation, and interpretation of structural equation models (2011)Specification, evaluation, an…Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management1 (2007)Assimilation of Enterprise Sy…Qualitative research: Methods in the social sciences (2006)Qualitative research: Methods…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Auditor size and audit quality (1981)Auditor size and audit qualityEstimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…A cross-sector exploration of the barriers to customer satisfaction in the sharing economy (2024)A cross-sector exploration of…Business customer experience in B2B2C service settings: a scale development (2022)Business customer experience …Teleological sales and purchase approaches in complex business relationships – customers’ expectations before and perceptions after purchase (2018)Teleological sales and purcha…Factors that influence the marketing of professional services (2016)Factors that influence the ma…Strategic Management and Marketing in the Service Sector (1984)Evolving to a New Dominant Logic for Marketing (2003)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Case Study Research: Design and Methods (1984)The Practice of Social Research (1989)A method of analysing interview transcripts in qualitative research (1991)The Reification of Absorptive Capacity: A Critical Review and Rejuvenation of the Construct (2006)How to plan and perform a qualitative study using content analysis (2016)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study (2004)Introduction (2007)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)An assessment of survey research in POM: from constructs to theory (1998)Comparing Response Rates from Web and Mail Surveys: A Meta-Analysis (2008)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)
this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2006Qualitative research: Methods in the social sciences12,365 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys10,334 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1981Auditor size and audit quality5,862 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 2007Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management13,918 cited

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2011
Specification, evaluation, and interpretation of structural equation models
3,734 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • Cited by

    • 2018Teleological sales and purchase approaches in complex business relationships – customers’ expectations before and perceptions after purchase25 cited
    • 2022Business customer experience in B2B2C service settings: a scale development15 cited
    • 2024A cross-sector exploration of the barriers to customer satisfaction in the sharing economy8 cited
    • 2016Factors that influence the marketing of professional services7 cited