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Commercializing the Back Office at Lloyds of London:
5 references·14 citing·39 second hop
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this work references cited by second hop

References

  • 2003Not the usual suspects: How to use board process to make boards better495 cited
  • 2002Building Competitive Advantage Through People435 cited
  • 1996Waves of change: Business evolution through information technology198 cited
  • 2003R&D comes to services. Bank of America's pathbreaking experiments.125 cited
  • 2001Global IT outsourcing: search for business advantage62 cited

Cited by

  • 2009Managing business processes through outsourcing: a strategic partnering perspective49 cited
  • 2009International outsourcing of information technology services: review and future directions48 cited
  • 2017Review of the Empirical Business Services Sourcing Literature: An Update and Future Directions46 cited
  • 2009Making the decision to outsource human resources43 cited
  • 2008IS outsourcing – a strategic perspective33 cited
  • 2014Critical Success Factors for Software Outsourcing Partnership (SOP): A Systematic Literature Review32 cited
  • 2005Lessons from the Untold Success Story:32 cited
  • 2012The effects of partnership quality on business process outsourcing success in Malaysia: key users perspective30 cited
  • 2009Information Technology Outsourcing25 cited
  • 2010

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Managing the Impact of Rapid IT Change
23 cited
  • 2009Outsourcing in China: opportunities, challenges and lessons learned23 cited
  • 2016Complementary IT resources for enabling technological opportunism18 cited
  • 2007Outsourcing and the Spin-off Arrangement: Lessons from a Utility Company18 cited
  • 2012Transaction costs in finance and accounting offshore outsourcing: a case of Malaysia17 cited