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Passenger's Satisfaction with Public Bus Transport Services in Ghana: A Case Study of Kumasi-Aaccra Route
13 references·6 citing·51 second hop
Passenger's Satisfaction with Public Bus Transport Services in Ghana: A Case Study of Kumasi-Aaccra Route (2013)Passenger's Satisfaction with Public Bus …The impact of fare integration on travel behavior and transit ridership (2012)The impact of fare integratio…Measuring Commuters’ Perception on Service Quality Using SERVQUAL in Public Transportation (2011)Measuring Commuters’ Percepti…A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality (2011)A hybrid approach based on SE…The quality of service desired by public transport users (2010)The quality of service desire…The Impact Of Bus Rapid Transit On Land Development: A Case Study Of Beijing, China (2010)The Impact Of Bus Rapid Trans…Modelling user perception of bus transit quality (2010)Modelling user perception of …Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Behavioral intentions of publ…AN ASSESSMENT OF THE QUALITY OF INTRA- URBAN BUS SERVICES IN THE CITY OF ENUGU, ENUGU STATE, NIGERIA (2010)AN ASSESSMENT OF THE QUALITY …Affective dimensions of the waiting experience (2010)Affective dimensions of the w…Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Service Quality Attributes Af…The relationship between car ownership and public transport provision: a case study of Hong Kong (2002)The relationship between car …Waiting for Service: The Relationship between Delays and Evaluations of Service (1994)Waiting for Service: The Rela…Attitudes towards the car in the U.K.: Some implications for policies on congestion and the environment (1992)Attitudes towards the car in …Rethinking or Affirming the “Affordability” Debate on the Efficiency of Urban Public Transport Usage: Case of Kumasi, Ghana (2021)Rethinking or Affirming the “…Public transportation and service quality management during the COVID-19 outbreak: A case study of Tunisia (2021)Public transportation and ser…A Comprehensive Methodology for Comparative Performance Evaluation of Public Transport Systems in Urban Areas (2020)A Comprehensive Methodology f…Testing the convergent- and predictive validity of a multi-dimensional belief-based scale for attitude towards personal safety on public bus/minibus for long-distance trips in Ghana: A SEM analysis (2019)Testing the convergent- and p…User satisfaction with specialised transport for disabled in Norway (2017)User satisfaction with specia…Mode Choice for Tourist: A Case Study in Vietnam (2017)Mode Choice for Tourist: A Ca…Service quality––developing a service quality index in the provision of commercial bus contracts (2003)Drivers of customer satisfaction with public transport services (2015)Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit (2016)Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service (2018)Concepts of Price Elasticities of Transport Demand and Recent Empirical Estimates: An Interpretative Survey (2005)The demand for public transport: The effects of fares, quality of service, income and car ownership (2006)Quality attributes of public transport that attract car users: A research review (2012)Challenges and opportunities in developing urban modal shift (2014)The effects of travel time and cost savings on commuters’ decision to travel on public transport routes involving transfers (2015)Public transport users' and policy makers' perceptions of integrated public transport systems (2017)Fuzzy sets (1965)The Analytic Hierarchy Process (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Fuzzy VIKOR method: A case study of the hospital service evaluation in Taiwan (2014)MULTIPLE CRITERIA DECISION-MAKING TECHNIQUES IN TRANSPORTATION SYSTEMS: A SYSTEMATIC REVIEW OF THE STATE OF THE ART LITERATURE (2015)Measuring service quality from unstructured data: A topic modeling application on airline passengers’ online reviews (2018)The Application of Electronic Computers to Factor Analysis (1960)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. 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this work references cited by second hop

References

  • 1994Waiting for Service: The Relationship between Delays and Evaluations of Service947 cited
  • 2010Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement867 cited
  • 2010The quality of service desired by public transport users662 cited
  • 2007Service Quality Attributes Affecting Customer Satisfaction for Bus Transit608 cited
  • 2010Modelling user perception of bus transit quality340 cited
  • 2011A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality263 cited
  • 2012The impact of fare integration on travel behavior and transit ridership169 cited
  • 2011Measuring Commuters’ Perception on Service Quality Using SERVQUAL in Public Transportation144 cited
  • 2002The relationship between car ownership and public transport provision: a case study of Hong Kong119 cited
  • 2010Affective dimensions of the waiting experience69 cited
  • 2010The Impact Of Bus Rapid Transit On Land Development: A Case Study Of Beijing, China49 cited
  • 2010AN ASSESSMENT OF THE QUALITY OF INTRA- URBAN BUS SERVICES IN THE CITY OF ENUGU, ENUGU STATE, NIGERIA36 cited
  • 1992Attitudes towards the car in the U.K.: Some implications for policies on congestion and the environment30 cited

Cited by

  • 2021

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Rethinking or Affirming the “Affordability” Debate on the Efficiency of Urban Public Transport Usage: Case of Kumasi, Ghana
18 cited
  • 2017User satisfaction with specialised transport for disabled in Norway18 cited
  • 2020A Comprehensive Methodology for Comparative Performance Evaluation of Public Transport Systems in Urban Areas14 cited
  • 2019Testing the convergent- and predictive validity of a multi-dimensional belief-based scale for attitude towards personal safety on public bus/minibus for long-distance trips in Ghana: A SEM analysis13 cited
  • 2017Mode Choice for Tourist: A Case Study in Vietnam5 cited
  • 2021Public transportation and service quality management during the COVID-19 outbreak: A case study of Tunisia4 cited