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Quality framework in education through application of interpretive structural modeling
16 references·6 citing·43 second hop
Quality framework in education through application of interpretive structural modeling (2010)Quality framework in education through ap…A comparative study of quality practices in higher education institutions in the US and Malaysia (1999)A comparative study of qualit…The links between people management, customer satisfaction and business results (1998)The links between people mana…What is total quality management … and does it matter? (1997)What is total quality managem…Transforming higher education (1997)Transforming higher educationTQM in higher education ‐ a review (1997)TQM in higher education ‐ a r…Multi‐models of quality in education (1997)Multi‐models of quality in ed…Quality in higher education-a survey (1996)Quality in higher education-a…A framework for the dimensions of quality in higher education (1996)A framework for the dimension…Total quality management and education (1995)Total quality management and …QFD application in an educational setting: a pilot field study (1995)QFD application in an educati…Total Quality in Higher Education (1994)Total Quality in Higher Educa…DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)DEFINING QUALITY: ALTERNATIVE…Defining Quality (1993)Defining QualityThe House of Quality (1988)The House of QualityA Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Coefficient Alpha and the Internal Structure of Tests (1951)Coefficient Alpha and the Int…Exploring the use of corporate social responsibility in building disaster resilience through sustainable development in India: An interpretive structural modelling approach (2020)Exploring the use of corporat…Modeling the CSR barriers in manufacturing industries (2017)Modeling the CSR barriers in …Modelling the TQM enablers and IT resources in the ICT industry: an ISM-MICMAC approach (2015)Modelling the TQM enablers an…The IEQMS model for augmenting quality in engineering institutions – an interpretive structural modelling approach (2014)The IEQMS model for augmentin…Applying total interpretive structural modeling to study factors affecting construction labour productivity (2014)Applying total interpretive s…From TPM to analytic maintenance quality function deployment: a literature journey via QFD and AHP (2011)From TPM to analytic maintena…Competitive Advantage: Creating and Sustaining Superior Performance (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)AIMQ: a methodology for information quality assessment (2002)Information quality benchmarks (2002)Trust and commitment influences on customer retention: insights from business-to-business services (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)Quality Is Free: The Art of Making Quality Certain (1979)The fifth discipline, the art and practice of the learning organization (1991)Comparing alternative instruments to measure service quality in higher education (2009)Service Quality and Student Satisfaction: A Case Study at Private Higher Education Institutions (2009)Does higher education service quality effect student satisfaction, image and loyalty? (2016)Higher education as a filter (1973)An Instrument for Measuring the Critical Factors of Quality Management (1989)An integrated framework of indices for quality management in education: a faculty perspective (2008)Implementation of Total Quality Management in Higher Education (2010)A model for total quality management in higher education (2011)A Service Quality Model and its Marketing Implications (1984)Measuring web-based service quality (2002)International students' decision‐making process (2006)Definitions of Quality in Higher Education: A Synthesis of the Literature (2015)Measurement and prediction (1950)Intraclass correlations: Uses in assessing rater reliability. (1979)The Pittsburgh sleep quality index: A new instrument for psychiatric practice and research (1989)The theory of planned behavior (1991)Little Science, Big Science (1963)The Structure of Scientific Revolutions (1963)Systems thinking, systems practice (1982)The reflective institution: Assuring and enhancing the quality of teaching and learning (2001)Evaluation of the factors that determine quality in higher education: an empirical study (2010)Examining student satisfaction with higher education services (2010)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Customer value: The next source for competitive advantage (1997)Evolving to a New Dominant Logic for Marketing (2003)New realities: The relationship between higher education and employment (2000)Engaging the Curriculum in Higher Education (2004)Learners and learning in the twenty‐first century: what do we know about students’ attitudes towards and experiences of information and communication technologies that will help us design courses? (2005)Conceptualizing total quality management in higher education (2004)Quality Assurance in UK Higher Education: Issues of Trust, Control, Professional Autonomy and Accountability (2006)A framework for implementing TQM in higher education programs (2007)
this work references cited by second hop

References

  • 1951Coefficient Alpha and the Internal Structure of Tests43,892 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988The House of Quality2,266 cited
  • 1993Defining Quality1,496 cited
  • 1994DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS1,209 cited
  • 1997Transforming higher education708 cited
  • 1997Multi‐models of quality in education590 cited
  • 1996A framework for the dimensions of quality in higher education349 cited
  • 1994Total Quality in Higher Education303 cited
  • 1997TQM in higher education ‐ a review207 cited
  • 1996Quality in higher education-a survey170 cited
  • 1997What is total quality management … and does it matter?133 cited
  • 1999A comparative study of quality practices in higher education institutions in the US and Malaysia129 cited
  • 1995QFD application in an educational setting: a pilot field study88 cited
  • 1995Total quality management and education84 cited
  • 1998The links between people management, customer satisfaction and business results83 cited

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Cited by

  • 2014Applying total interpretive structural modeling to study factors affecting construction labour productivity67 cited
  • 2017Modeling the CSR barriers in manufacturing industries64 cited
  • 2014The IEQMS model for augmenting quality in engineering institutions – an interpretive structural modelling approach34 cited
  • 2020Exploring the use of corporate social responsibility in building disaster resilience through sustainable development in India: An interpretive structural modelling approach24 cited
  • 2015Modelling the TQM enablers and IT resources in the ICT industry: an ISM-MICMAC approach22 cited
  • 2011From TPM to analytic maintenance quality function deployment: a literature journey via QFD and AHP7 cited