References

No references inside the corpus for this window.

Cited by

• 2011Kano’s model in Kansei Engineering to evaluate subjective real estate consumer preferences160 cited
• 2005Economic sustainability and the cost of poor quality52 cited
• 2020On the inclusion of sustainability and digitalisation in quality management – an overview from past to present48 cited
• 2005Six Sigma and Business Excellence: Strategic and Tactical Examination of IT Service Level Management at the Office of the Chief Technology Officer of Washington, DC47 cited
• 2011Estimation of Customer Dissatisfaction Based on Service Quality Gaps by Correlation and Regression Analysis in a Travel Agency40 cited
• 2011A feasibility study of the implementation of total quality management based on soft factor37 cited
• 2006Characterisation of environmental policy implementation in an EMS context: a multiple-case study in Sweden36 cited
• 2007Process capability indices for one‐sided specification intervals and skewed distributions33 cited
• 2011Effects of Quality Management Practices and Concurrent Engineering in Business Performance33 cited
• 2012Total Quality Management in Ghana: Critical Success Factors and Model for Implementation of a Quality Revolution22 cited
• 2017The Quality Dilemma: Combining Development and Stability16 cited
• 2020Decoding sustainable success15 cited
• 2016SNSQUAL: A Social Networking Site Quality Model