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The drivers of customer satisfaction in strategic consulting engagements
16 references·0 citing·32 second hop
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References

  • 2002Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations21,666 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1983Culture's Consequences: International Differences in Work-Related Values.15,062 cited
  • 1997The Tacit Dimension12,409 cited
  • 1959Personal Knowledge: Towards a Post-Critical Philosophy7,900 cited
  • 1990Basic Content Analysis7,746 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 2021Qualitative Research Methods4,009 cited
  • 1991Managing Brand Equity3,818 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
  • 1993Cultural constraints in management theories2,490 cited
  • 1993Qualitative Methods in Management Research.2,306 cited
  • 2025Researching Society and Culture1,529 cited
  • 1993A typology of retail failures and recoveries871 cited
  • 1986Basic Content Analysis

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