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Halo in customer satisfaction measures

16 references·16 citing·44 second hopsampled

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References

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1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
1920A constant error in psychological ratings.2,162 cited
1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited
1977The halo effect: Evidence for unconscious alteration of judgments.2,015 cited
1993Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction1,971 cited
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2001The contribution of emotional satisfaction to consumer loyalty647 cited
1980Rating the ratings: Assessing the psychometric quality of rating data.545 cited
1997Modeling the determinants of customer satisfaction for business-to-business professional services461 cited
1992

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On Resonance: A Critical Pluralistic Inquiry Into Advertising Rhetoric

422 cited

1992The Ecological Validity of Photographic Slides and Videotapes in Simulating the Service Setting359 cited

Cited by

2007A study of customer satisfaction in the context of a public private partnership78 cited
2010Using Importance-Performance Analysis to Appreciate Satisfaction in Hotels70 cited
2013Selective Halo Effects Arising From Improving the Interpersonal Skills of Frontline Employees68 cited
2020A neurophysiological exploration of the dynamic nature of emotions during the customer experience68 cited
2012Mobile Banking Service Quality and Customer Satisfaction (Application of SERVQUAL Model)64 cited
2017Demographic differences in Jordanian bank service quality perceptions54 cited
2019Factors Affecting Customer Loyalty in Products53 cited
2014How cosmopolitan are Indian consumers?: a study on fashion clothing involvement47 cited
2020The Matthew effect and the halo effect in research funding42 cited
2017Origin and money matter: The airline service quality expectations of international students41 cited
2010A literature review of service research since 199328 cited
2020Customer proactive training vs customer reactive training in retail store settings: Effects on script proficiency, customer satisfaction, and sales volume22 cited
2021The Sources and Influencing Factors of Hedonistic Consumption19 cited
2013The Role of Geography of Self in “Filling In” Brand Personality Traits: Consumer Inference of Unobservable Attributes18 cited
2022Gender inequality in applying research project and funding14 cited
2013Antecedents to fashion clothing involvement: role of global self-identity, cosmopolitanism, and normative influence14 cited