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Customer Churn in Mobile Markets: A Comparison of Techniques
16 references·14 citing·46 second hop
Customer Churn in Mobile Markets: A Comparison of Techniques (2015)Customer Churn in Mobile Markets: A Compa…The effects of individual differences on e-learning users’ behaviour in developing countries: A structural equation model (2014)The effects of individual dif…Measuring the Moderating Effect of Gender and Age on E-Learning Acceptance in England: A Structural Equation Modeling Approach for An Extended Technology Acceptance Model (2014)Measuring the Moderating Effe…Churn prediction using comprehensible support vector machine: An analytical CRM application (2014)Churn prediction using compre…Analyzing Customer Experience Feedback Using Text Mining (2014)Analyzing Customer Experience…A cross‐cultural examination of the impact of social, organisational and individual factors on educational technology acceptance between B ritish and L ebanese university students (2014)A cross‐cultural examination …Customer churn prediction in telecommunications (2011)Customer churn prediction in …Credit card churn forecasting by logistic regression and decision tree (2011)Credit card churn forecasting…Modeling churn using customer lifetime value (2008)Modeling churn using customer…Customer churn analysis: Churn determinants and mediation effects of partial defection in the Korean mobile telecommunications service industry (2006)Customer churn analysis: Chur…CRM at a pay-TV company: Using analytical models to reduce customer attrition by targeted marketing for subscription services (2006)CRM at a pay-TV company: Usin…The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market (2005)The analysis of antecedents o…Applying data mining to telecom churn management (2005)Applying data mining to telec…Turning telecommunications call details to churn prediction: a data mining approach (2002)Turning telecommunications ca…The impact of switching costs on the customer satisfaction‐loyalty link: mobile phone service in France (2001)The impact of switching costs…Knowledge management and data mining for marketing (2001)Knowledge management and data…Building customer relationships: do discount cards work? (2000)Building customer relationshi…A comprehensive survey on customer churn analysis studies (2025)A comprehensive survey on cus…Unveiling IoT Customer Behaviour: Segmentation and Insights for Enhanced IoT-CRM Strategies: A Real Case Study (2024)Unveiling IoT Customer Behavi…A priority queueing-inventory approach for inventory management in multi-channel service retailing using machine learning algorithms (2024)A priority queueing-inventory…Development of a Customer Churn Model for Banking Industry Based on Hard and Soft Data Fusion (2023)Development of a Customer Chu…Research Trends in Customer Churn Prediction: A Data Mining Approach (2021)Research Trends in Customer C…An Empirical Study on Customer Churn Behaviours Prediction Using Arabic Twitter Mining Approach (2021)An Empirical Study on Custome…The Influence of Total Quality Management, Market Orientation and E-Marketing on Hotel Performance (2017)The Influence of Total Qualit…Data-driven agent-based exploration of customer behavior (2017)Data-driven agent-based explo…Assessing the Glass Ceiling Effect for Women in Tourism and Hospitality (2017)Assessing the Glass Ceiling E…Accounting Information System and Its Role on Business Performance: A Theoretical Study (2017)Accounting Information System…The Effects of Individual-Level Culture and Demographic Characteristics on e-Learning Acceptance in Lebanon and England: A Structural Equation Modelling Approach (2016)The Effects of Individual-Lev…The Effect of Knowledge Management Uses on Total Quality Management Practices: A Theoretical Perspective (2016)The Effect of Knowledge Manag…Factors Affecting the Effectiveness of Cause-Related Marketing Campaign: Moderating Effect of Sponsor-Cause Congruence (2016)Factors Affecting the Effecti…Developing the Main Knowledge Management Process via Social Media in the IT Organisations: A Conceptual Perspective (2016)Developing the Main Knowledge…On the Evaluation of Structural Equation Models (1988)Comparative fit indexes in structural models. 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(1988)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)A Novel Profit Maximizing Metric for Measuring Classification Performance of Customer Churn Prediction Models (2012)A comparative analysis of data preparation algorithms for customer churn prediction: A case study in the telecommunication industry (2016)Customer churn prediction in the telecommunication sector using a rough set approach (2016)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting (2003)Building Data Mining Applications for CRM (1999)New insights into churn prediction in the telecommunication sector: A profit driven data mining approach (2011)A comparison of machine learning techniques for customer churn prediction (2015)Customer churn prediction in telecom using machine learning in big data platform (2019)Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques (2006)In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions (2017)Retention Futility: Targeting High-Risk Customers Might be Ineffective (2017)Zero defections: quality comes to services. 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this work references cited by second hop

References

  • 2001The impact of switching costs on the customer satisfaction‐loyalty link: mobile phone service in France885 cited
  • 2005The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market802 cited
  • 2001Knowledge management and data mining for marketing575 cited
  • 2005Applying data mining to telecom churn management514 cited
  • 2002Turning telecommunications call details to churn prediction: a data mining approach460 cited
  • 2011Customer churn prediction in telecommunications344 cited
  • 2006Customer churn analysis: Churn determinants and mediation effects of partial defection in the Korean mobile telecommunications service industry325 cited
  • 2014The effects of individual differences on e-learning users’ behaviour in developing countries: A structural equation model285 cited
  • 2014Measuring the Moderating Effect of Gender and Age on E-Learning Acceptance in England: A Structural Equation Modeling Approach for An Extended Technology Acceptance Model283 cited
  • 2006CRM at a pay-TV company: Using analytical models to reduce customer attrition by targeted marketing for subscription services241 cited
  • 2014A cross‐cultural examination of the impact of social, organisational and individual factors on educational technology acceptance between B ritish and L ebanese university students240 cited
  • 2011Credit card churn forecasting by logistic regression and decision tree225 cited
  • 2014Analyzing Customer Experience Feedback Using Text Mining

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194 cited
  • 2000Building customer relationships: do discount cards work?189 cited
  • 2008Modeling churn using customer lifetime value187 cited
  • 2014Churn prediction using comprehensible support vector machine: An analytical CRM application175 cited
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    • 2023Development of a Customer Churn Model for Banking Industry Based on Hard and Soft Data Fusion39 cited
    • 2016Developing the Main Knowledge Management Process via Social Media in the IT Organisations: A Conceptual Perspective37 cited
    • 2024Unveiling IoT Customer Behaviour: Segmentation and Insights for Enhanced IoT-CRM Strategies: A Real Case Study26 cited
    • 2017The Influence of Total Quality Management, Market Orientation and E-Marketing on Hotel Performance26 cited
    • 2016Factors Affecting the Effectiveness of Cause-Related Marketing Campaign: Moderating Effect of Sponsor-Cause Congruence25 cited
    • 2024A priority queueing-inventory approach for inventory management in multi-channel service retailing using machine learning algorithms25 cited
    • 2017Assessing the Glass Ceiling Effect for Women in Tourism and Hospitality25 cited
    • 2021An Empirical Study on Customer Churn Behaviours Prediction Using Arabic Twitter Mining Approach22 cited
    • 2017Accounting Information System and Its Role on Business Performance: A Theoretical Study22 cited
    • 2016The Effects of Individual-Level Culture and Demographic Characteristics on e-Learning Acceptance in Lebanon and England: A Structural Equation Modelling Approach15 cited
    • 2025A comprehensive survey on customer churn analysis studies15 cited
    • 2021Research Trends in Customer Churn Prediction: A Data Mining Approach15 cited