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Customer satisfaction and service quality in Islamic banking

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References

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1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions1,984 cited
1983Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study1,808 cited

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2004

The four levels of loyalty and the pivotal role of trust: a study of online service dynamics

1,424 cited

1991Understanding Customer Expectations of Service1,403 cited

1996An empirical examination of a model of perceived service quality and satisfaction1,220 cited

Cited by

2019A study of factors affecting word of mouth (WOM) towards Islamic banking (IB) in Jordan62 cited
2020The effects of CARTER model on attitudinal loyalty in Islamic banks50 cited
2021Enhancing consumers’ self-reported loyalty intentions in Islamic Banks: The relationship between service quality and the mediating role of customer satisfaction50 cited
2017Towards developing service quality index for zakat institutions47 cited
2019Service Quality Dimensions of E-retailing of Islamic Banks and Its Impact on Customer Satisfaction: An Empirical Investigation of Kingdom of Saudi Arabia44 cited
2016A meta-analysis of satisfaction in the banking sector40 cited
2017Moderation effect on Islamic banking preferences in UAE36 cited
2019Why non-Muslims subscribe to Islamic banking?36 cited
2016Perceptions on Islamic banking in the UK—Potentialities for empowerment, challenges and the role of scholars32 cited
2018Does the tag “Islamic” help in customer satisfaction in dual banking sector?28 cited
2022Islamic bank customer satisfaction, trust, loyalty and word of mouth: the CREATOR model28 cited
2017A qualitative inquiry into Islamic home financing: evidence from Malaysia22 cited
2019Does service quality increase the level of banks performance22 cited
2017The importance of service quality in British Muslim’s choice of an Islamic or non-Islamic bank account20 cited
2024Consumer behavior in Islamic banking: a systematic literature review and agenda for future research19 cited