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Student Relationship Management in Germany – Foundations and Opportunities
1 references·3 citing·12 second hop
Student Relationship Management in Germany – Foundations and Opportunities (2007)Student Relationship Management in German…Handbuch Kundenbindungsmanagement (1999)Handbuch Kundenbindungsmanage…Developing customer satisfaction index in Iranian public higher education (2020)Developing customer satisfact…Conceptualizing and operationalizing the student relationship management strategy: Towards a more sustainable-based platform (2019)Conceptualizing and operation…Proposed Analytic Framework for Student Relationship Management based on a Systematic Review of CRM Systems Literature (2018)Proposed Analytic Framework f…The Effect of a Market Orientation on Business Profitability (1990)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)The Scree Test For The Number Of Factors (1966)Principles of Marketing (1972)Consumer Evaluations of Brand Extensions (1990)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Nature and Determinants of Customer Expectations of Service (1993)Is it only the university they are satisfied with? – Foreign student satisfaction and its effect on loyalty (2021)Rückgewinnungsmanagement: Verlorene Kunden als Zielgruppe (2000)Kundenwert — eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen (2001)Kundenzufriedenheit als Managementherausforderung (2001)
this work references cited by second hop

References

  • 1999Handbuch Kundenbindungsmanagement223 cited

Cited by

  • 2019Conceptualizing and operationalizing the student relationship management strategy: Towards a more sustainable-based platform20 cited
  • 2020Developing customer satisfaction index in Iranian public higher education20 cited
  • 2018Proposed Analytic Framework for Student Relationship Management based on a Systematic Review of CRM Systems Literature20 cited

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