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Accurate Answers to Reference Queries May Be Provided Less Frequently Than Expected
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Accurate Answers to Reference Queries May Be Provided Less Frequently Than Expected (2010)Accurate Answers to Reference Queries May…Are virtual reference services color blind? (2006)Are virtual reference service…The design and interpretation of unobtrusive evaluations (2004)The design and interpretation…Government Documents Reference Service in Canada (2000)Government Documents Referenc…Maybe the 55 Percent Rule Doesn't Tell the Whole Story: A User-Satisfaction Survey (1995)Maybe the 55 Percent Rule Doe…Reference Evaluation: (1992)Reference Evaluation:Unobtrusive Testing of Reference Enquiry Work (1990)Unobtrusive Testing of Refere…Unobtrusive Studies and the Quality of Academic Library Reference Services (1989)Unobtrusive Studies and the Q…Reference Success: Does the 55 Percent Rule Tell the Whole Story?. (1989)Reference Success: Does the 5…Unobtrusive Testing and Library Reference Services (1987)The Measurement and Evaluation of Reference Service (1990)Understanding Reference Transactions: Transforming an Art into a Science (2002)Effectiveness of Asynchronous Reference Services for Distance Learning Students Within Florida's Community College System (2007)Evaluating Reference Transactions in Academic Music Libraries (2007)Asking Questions: Considering the Patron from Direct Experience (2015)Improving Reference Performance: Results of a Statewide Survey. (1985)Development and Testing of a Reference Transaction Assessment Instrument (1987)Reshaping Academic Library Reference Service: A Review of Issues, Trends, and Possibilities (1994)Evaluating documents reference service and the implications for improvement (1996)Oxford: Oxford University (2005)Guidelines for Behavioral Performance of Reference and Information Service Providers (2007)The expanding library wall (2009)On Virtual Face-Work: An Ethnography of Communication Approach to a Live Chat Reference Interaction (2011)Translingual Discrimination (2022)The Professionalization of Everyone? (1964)Coproduction: Citizen Participation in Service Delivery (1980)Second-hand knowledge : an inquiry into cognitive authority (1983)Evaluation of Reference Services—A Review (2007)Comparing the Performances of Apes (Gorilla gorilla, Pan troglodytes, Pongo pygmaeus) and Human Children (Homo sapiens) in the Floating Peanut Task (2011)Introduction to reference work (1969)“My mother can't quite understand why I decided to go to library school” (2000)Assessing service quality : satisfying the expectations of library customers (2010)O uso da técnica cliente oculto como ferramenta de avaliação do atendimento aos usuários de bibliotecas públicas: uma experiência brasileira na graduação de Biblioteconomia (2012)Flying a light aircraft: reference service evaluation from a user's viewpoint. (1994)Reference service to international students: A field stimulation research study (2005)The effects of personalization on user continuance in social networking sites (2014)Paradise Lost? The Retreat from Reference (1992)Public library services for children (2006)The National Library of Ireland (2006)The Reference Interview Revisited: Librarian-patron Interaction in the Virtual Environment (2005)Assessment of Student Learning from Reference Service (2007)Do We Do It Good Well? A Bibliographic Essay on the Evaluation of Reference Effectiveness (2007)
this work references cited by second hop

References

  • 1989Reference Success: Does the 55 Percent Rule Tell the Whole Story?.94 cited
  • 1990Unobtrusive Testing of Reference Enquiry Work59 cited
  • 1989Unobtrusive Studies and the Quality of Academic Library Reference Services35 cited
  • 2006Are virtual reference services color blind?33 cited
  • 1995Maybe the 55 Percent Rule Doesn't Tell the Whole Story: A User-Satisfaction Survey21 cited
  • 2004The design and interpretation of unobtrusive evaluations14 cited
  • 1992Reference Evaluation:10 cited
  • 2000Government Documents Reference Service in Canada7 cited

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