Predictors for e‐government adoption in Jordan

Mohammad Kamel Alomari · Peter Woods · Kuldeep Sandhu

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E-Government and Public Services Technology Adoption and User Behaviour Employer Branding and e-HRM

Abstract

Purpose This paper aims to engage with the growing debate on the factors that affect e‐government adoption in the developing country of Jordan. The change from traditional interactions between government and citizens in Jordan to interaction via the web needs further exploration in order to understand the factors that might affect e‐government adoption by citizens. This paper therefore aims to report on a study to identify the main factors that influence citizens' intention to adopt e‐government websites in Jordan, using a theoretical framework consisting of diffusion of innovation theory (DOI) and the technology acceptance model (TAM). Design/methodology/approach A survey study of 400 Jordanian citizens who were internet users investigated the influence of the aforementioned factors on the adoption and use of e‐government websites. Multiple regression analysis was used to test the hypotheses. Findings Contrary to previous research, trust in the internet, relative advantage, compatibility and perceived ease of use were not found to be significant predictors of intention to use e‐government websites. Trust in government, website design, beliefs, complexity and perceived usefulness were significant factors in Jordanian citizens' intention to use e‐government websites. Originality/value This study is one of the few to examine what influences adoption and use of e‐government websites by citizens in the Middle East. The study clearly identifies the relationship between the constructs of “beliefs” (religious views) and website design and e‐government adoption, and explores the influence of attitudes towards e‐government adoption in Jordan. Although previous studies show similarities between the constructs related to DOI (relative advantage and complexity) and those related to TAM (perceived usefulness (PU) and perceived ease of use (PEoU)), this research shows the importance of including these constructs when considering the topic of e‐government adoption in a Middle Eastern country.

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References

1991The theory of planned behavior 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 2003User Acceptance of Information Technology: Toward A Unified View1 2019Diffusion of Innovations 1 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1980Understanding Attitudes and Predicting Social Behavior 1995An Integrative Model Of Organizational Trust 1991Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation

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2017Predictors for e-government adoption: integrating TAM, TPB, trust and perceived risk 2017E-participation adoption models research in the last 17 years: A weight and meta-analytical review 2015E-government development and the digital economy: a reciprocal relationship 2018An empirical investigation of the relationship between e-government development and the digital economy: the case of Asian countries 2022Sustainable Adoption of E-Government from the UTAUT Perspective

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