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Service quality of the University of the Punjab's libraries
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Service quality of the University of the Punjab's libraries (2010)Service quality of the University of the …Measuring service quality at yale university’s libraries (2000)Measuring service quality at …Toward a TQM Paradigm: Using SERVQUAL to Measure Library Service Quality (1997)Toward a TQM Paradigm: Using …Measuring and Improving the Quality of Public Services: A Hybrid Approach (1996)Measuring and Improving the Q…Determining quality in academic libraries (1996)Determining quality in academ…Changing the concept and measure of service quality in academic libraries (1996)Changing the concept and meas…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…The management and control of quality (1989)The management and control of…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Zen and the Art of Motorcycle Maintenance: An Inquiry into Values (1974)Defining and Measuring the Library’s Impact on Campuswide Outcomes (1998)Academic library performance measures and undergraduates' library use and educational outcomes (2002)Evaluation Research: An Overview (2006)Strategic Management and Marketing in the Service Sector (1984)Evolving to a New Dominant Logic for Marketing (2003)A Service Quality Model and its Marketing Implications (1984)Measuring service quality: current thinking and future requirements (1999)Reliability and validity of servqual scores used to evaluate perceptions of library service quality (2000)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Nature and Determinants of Customer Expectations of Service (1993)Higher-Order Factor Analytic Perspectives on Users' Perceptions of Library Service Quality (2000)CUSTOMER'S PERCEPTION OF SERVICE QUALITY IN LIBRARIES (2004)An epistemological critique of gap theory based library assessment: the case of SERVQUAL (2008)Delivering Quality Service (1990)An empirical assessment of the SERVQUAL scale (1992)Perspectives on User Satisfaction Surveys (2001)The relationship between service quality and customer satisfaction: the example of CJCU library (2006)Measuring IS System Service Quality with SERVQUAL: Users' Perceptions of Relative Importance of the Five SERVPERF Dimensions (2009)Responsibility: The new business imperative (2002)Extending the Horizons: Environmental Excellence as Key to Improving Operations (2006)The Effect of Training on Employee Performance (2013)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1989The management and control of quality1,627 cited
  • 1996Changing the concept and measure of service quality in academic libraries263 cited
  • 2000Measuring service quality at yale university’s libraries198 cited
  • 1996Determining quality in academic libraries83 cited
  • 1997Toward a TQM Paradigm: Using SERVQUAL to Measure Library Service Quality61 cited
  • 1996Measuring and Improving the Quality of Public Services: A Hybrid Approach32 cited

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