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Seeking Synergies Between Four Views of Service in the IS Field
16 references·1 citing·43 second hop
Seeking Synergies Between Four Views of Service in the IS Field (2008)Seeking Synergies Between Four Views of S…Service system fundamentals: Work system, value chain, and life cycle (2008)Service system fundamentals: …Service Responsibility Tables: A New Tool for Analyzing and Designing Systems (2007)Service Responsibility Tables…The Work System Method: Connecting People, Processes, and IT for Business Results (2006)The Work System Method: Conne…The deep structure of business processes (2006)The deep structure of busines…Foundations and Implications of a Proposed Unified Services Theory (2006)Foundations and Implications …Editorial Notes—The Growth of Interest in Services Management: Opportunities for Information Systems Scholars (2006)Editorial Notes—The Growth of…A research manifesto for services science (2006)A research manifesto for serv…Marketing malpractice: the cause and the cure. (2005)Marketing malpractice: the ca…The Four Service Marketing Myths (2004)The Four Service Marketing My…Service Management (2004)Service ManagementIT doesn't matter. (2003)IT doesn't matter.Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…18 Reasons Why IT-Reliant Work Systems Should Replace "The IT Artifact" as the Core Subject Matter of the IS Field (2003)18 Reasons Why IT-Reliant Wor…Configuring value for competitive advantage: on chains, shops, and networks (1998)Configuring value for competi…On systems analysis (1978)On systems analysisON GOODS AND SERVICES (1977)ON GOODS AND SERVICESResearch in Information Technology Service Management (ITSM): Theoretical Foundation and Research Topic Perspectives (2011)Research in Information Techn…Increasing Returns and Long-Run Growth (1986)The Knowledge-Creating Company (1995)The service system is the basic abstraction of service science (2009)Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting (2011)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)Steps toward a science of service systems (2007)Defining information systems as work systems: implications for the IS field (2008)Work System Theory: Overview of Core Concepts, Extensions, and Challenges for the Future (2013)Service Systems Engineering (2014)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)A resource‐based view of the firm (1984)Value creation in E‐business (2001)Firm resources and sustained competitive advantage (2004)A Capability‐Based Framework for Open Innovation: Complementing Absorptive Capacity (2009)The digital entrepreneurial ecosystem (2017)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Mass customization: The new frontier in business competition (1999)Marketing management: analysis. planning. implementation and control (2000)Whither Services Marketing? (2004)Contextualization and value-in-context: How context frames exchange (2011)Service-dominant logic 2025 (2016)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Welcome to the experience economy. (1998)The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value (2008)Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance (2012)Servitization: A contemporary thematic review of four major research streams (2019)Review: Information Technology and Organizational Performance: An Integrative Model of IT Business Value1 (2004)Post-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry (2005)What drives a successful e-Learning? An empirical investigation of the critical factors influencing learner satisfaction (2007)Interactive innovation in financial and business services: The vanguard of the service revolution (1990)What we should know about knowledge-intensive business services (2008)Services Trade and Policy (2010)The relationship marketing process: communication, interaction, dialogue, value (2004)Combinative Effects of Innovation Types and Organizational Performance: A Longitudinal Study of Service Organizations (2009)From Engagement to Co-production: The Contribution of Users and Communities to Outcomes and Public Value (2012)The Sources and Structure of Legitimation in Western Democracies: A Consolidated Model Tested with Time-Series Data in Six Countries Since World War II (1989)The impact of prior firm financial performance on subsequent corporate reputation (1996)Behavioral Support for Students with Severe Disabilities (1997)
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  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1998Configuring value for competitive advantage: on chains, shops, and networks1,632 cited
  • 2003IT doesn't matter.1,614 cited
  • 2004The Four Service Marketing Myths1,339 cited
  • 2006A research manifesto for services science1,053 cited
  • 1977ON GOODS AND SERVICES840 cited
  • 2006Foundations and Implications of a Proposed Unified Services Theory731 cited
  • 2004Service Management722 cited
  • 1978On systems analysis421 cited
  • 2008Service system fundamentals: Work system, value chain, and life cycle326 cited
  • 2006Editorial Notes—The Growth of Interest in Services Management: Opportunities for Information Systems Scholars286 cited
  • 2006The Work System Method: Connecting People, Processes, and IT for Business Results284 cited
  • 200318 Reasons Why IT-Reliant Work Systems Should Replace "The IT Artifact" as the Core Subject Matter of the IS Field230 cited
  • 2005Marketing malpractice: the cause and the cure.166 cited
  • 2006The deep structure of business processes132 cited
  • 2007Service Responsibility Tables: A New Tool for Analyzing and Designing Systems

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  • 2011Research in Information Technology Service Management (ITSM): Theoretical Foundation and Research Topic Perspectives16 cited