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Business process re-engineering and process management: A survey of current practice and future trends in integrated management

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2016How do collaboration and investments in knowledge management affect process innovation in services?142 cited
2006Risk Management in the BPM Lifecycle115 cited
1999Business process re‐engineering in the public sector112 cited
2014BPM capability development – a matter of contingencies103 cited

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2005An Integrative Framework for Measuring the Extent to which Organizational Variables Influence the Success of Process Improvement Programmes102 cited

2013Business process management capabilities in local governments: A multi-method study70 cited

2013A business process management capabilities perspective on organisation performance66 cited

2013The Market Orientation–Performance Relationship: The Empirical Link in Export Ventures64 cited

2018Identifying do’s and don’ts using the integrated business process management framework59 cited

1998The development of a best practice business process improvement methodology56 cited

2012Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects54 cited

1998The role of SAP software in business process re‐engineering51 cited

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2013Key Differences of Private and Public Sector Business Process Change46 cited

2011Ending-competence in business closure46 cited

2015Análise sobre os conceitos e práticas de Gestão por Processos: revisão sistemática e bibliometria45 cited