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An integrated service recovery system (ISRS)
16 references·5 citing·39 second hop
An integrated service recovery system (ISRS) (2013)An integrated service recovery system (IS…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)A Critical Review of Construc…Index Construction with Formative Indicators: An Alternative to Scale Development (2001)Index Construction with Forma…The Knowledge-Creating Company (1998)The Knowledge-Creating CompanyCustomer value: The next source for competitive advantage (1997)Customer value: The next sour…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation (1991)The Resource-Based Theory of …Zero defections: quality comes to services. (1990)Zero defections: quality come…LISREL 7 : user's reference guide (1989)LISREL 7 : user's reference g…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models (1982)Asymptotic Confidence Interva…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Modern Factor Analysis (1968)Modern Factor AnalysisModern factor analysis (1960)Modern factor analysisExamining the impact of locus and justice perception on B2B service recovery (2021)Examining the impact of locus…Determinants of recovery satisfaction and service loyalty: the differing effects of service recovery system and service recovery performance (2020)Determinants of recovery sati…A conceptual model development of the impact of higher education service quality in guaranteeing edu‐tourists' satisfaction and behavioral intentions (2020)A conceptual model developmen…Examining stealing thunder as a new service recovery strategy: impact on customer loyalty (2019)Examining stealing thunder as…The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites (2014)The mediating impact of stick…The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)The Competitive Advantage of Nations (1990)Strategic assets and organizational rent (1993)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)The Core Competence of the Corporation (2006)Dimensionalizing Cultures: The Hofstede Model in Context (2011)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)A Dynamic Theory of Organizational Knowledge Creation (1994)Toward a knowledge‐based theory of the firm (1996)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)PLS-SEM: Indeed a Silver Bullet (2011)lavaan : An R Package for Structural Equation Modeling (2012)Confidence Limits for the Indirect Effect: Distribution of the Product and Resampling Methods (2004)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1998The Knowledge-Creating Company14,621 cited
  • 1982Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models12,786 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
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  • 1990Zero defections: quality comes to services.5,373 cited
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  • 2001Index Construction with Formative Indicators: An Alternative to Scale Development4,805 cited
  • 1997Customer value: The next source for competitive advantage

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4,662 cited
  • 1968Modern Factor Analysis3,177 cited
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    • 2014The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites138 cited
    • 2019Examining stealing thunder as a new service recovery strategy: impact on customer loyalty44 cited
    • 2020A conceptual model development of the impact of higher education service quality in guaranteeing edu‐tourists' satisfaction and behavioral intentions40 cited
    • 2021Examining the impact of locus and justice perception on B2B service recovery28 cited
    • 2020Determinants of recovery satisfaction and service loyalty: the differing effects of service recovery system and service recovery performance25 cited