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Things can get worse

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References

1991KEEPING AN EYE ON THE MIRROR: IMAGE AND IDENTITY IN ORGANIZATIONAL ADAPTATION.2,929 cited
2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory2,818 cited
2001A Stakeholder Approach to Strategic Management1,412 cited
1997Image repair discourse and crisis communication1,401 cited
2002Helping Crisis Managers Protect Reputational Assets1,148 cited
2004Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence- Versus Integrity-Based Trust Violations.1,066 cited
1997Corporate identity: the concept, its measurement and management785 cited
2005A Stakeholder Approach to Strategic Management751 cited
2007Essentials of Corporate Communication695 cited
2006Effective Crisis Communication: Moving From Crisis to Opportunity677 cited
1998An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation661 cited
2005When more blame is better than less: The implications of internal vs. external attributions for the repair of trust after a competence- vs. integrity-based trust violation560 cited
2004Impact of Past Crises on Current Crisis Communication: Insights From Situational Crisis Communication Theory555 cited
2020Corporate Communication: A Guide to Theory and Practice

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540 cited

2011Emotions Matter in Crisis417 cited

1991Keeping An Eye on the Mirror: Image and Identity In Organizational Adaptation411 cited

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2015The effects of response strategies and severity of failure on consumer attribution with regard to negative word-of-mouth174 cited
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2017What do citizens communicate about during crises? Analyzing twitter use during the 2011 UK riots48 cited
2016Emotional stakeholders as “crisis communicators” in social media47 cited
2017Countering Reactance in Crisis Communication: Incorporating Positive Emotions via Social Media46 cited
2021Political interventions in state-owned enterprises: The corporate governance failures of a European airline37 cited
2021To Wear or Not to Wear: A Commentary on Mistrust in Public Comments to CDC Tweets about Mask-Wearing during COVID1929 cited
2019An Examination of Michigan State University’s Image Repair via Facebook and the Public Response Following the Larry Nassar Scandal27 cited
2016Small Business Crisis Management Strategies25 cited
2018Ritualistic sacrifice in crisis communication: A case for eliminating scapegoating from the crisis/apologia lexicon21 cited
2023“Did You See What Happened?” How Scandals are Shared via Social Media16 cited
2020Creating Order Out of Chaos? Development of a Measure of Perceived Effects of Communication on the Crisis Organizing Process15 cited
2021Are we all in the same boat? Appropriate response strategies to collective CSR crises13 cited
2016Strategic manoeuvres and impression management: communication approaches in the case of a crisis event12 cited
2023The Beginning of a Reckoning: An Application of Situational Crisis Communication Theory and Image Repair to the National Women’s Soccer League11 cited
2024Influence of Strategic Crisis Communication on Public Perceptions during Public Health Crises: Insights from YouTube Chinese Media10 cited