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Cited by

• 2016How Nascent Occupations Construct a Mandate: The Case of Service Designers’ Ethos127 cited
• 2002Design and competitive edge: A model for design management excellence in European SMEs 1118 cited
• 2017Service design blueprint approach incorporating TRIZ and service QFD for a meal ordering system: A case study86 cited
• 2009Service as value co‐production: reframing the service design process73 cited
• 2009Building a framework for service design research70 cited
• 2020Service Design Capabilities60 cited
• 2014Representing Future Situations of Service : Prototyping in Service Design55 cited
• 2015Designing for public sector innovation in the UK: design strategies for paradigm shifts47 cited
• 2013Uncertainty driven service cost estimation for decision support at the bidding stage39 cited
• 1997An Investigation of the Current Practices of In-House Employee Training and Development within Hotels in Scotland36 cited
• 2014A Theoretical Framework for Studying Service Design Practices: First Steps to a Mature Field28 cited
• 2018Identity Co‐Formation in an Emerging Industry: Forging Organizational Distinctiveness and Industry Coherence Through Sensemaking and Sensegiving28 cited
• 2008Designing for Services - Multidisciplinary Perspectives: Proceedings from the Exploratory Project on Designing for Services in Science and Technology-based Enterprises, Saïd Business School