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Student loyalty based on relationship quality: an analysis on higher education institutions
16 references·1 citing·30 second hop
Student loyalty based on relationship quality: an analysis on higher education institutions (2012)Student loyalty based on relationship qua…A Strategic Framework for Customer Relationship Management (2005)A Strategic Framework for Cus…Understanding Relationship Marketing Outcomes (2002)Understanding Relationship Ma…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development (1997)The impact of customer satisf…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…Marketing Research: An Applied Orientation (1994)Marketing Research: An Applie…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Zero defections: quality comes to services. (1990)Zero defections: quality come…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Leaving College: Rethinking the Causes and Cures of Student Attrition (1988)Leaving College: Rethinking t…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Dropout from Higher Education: A Theoretical Synthesis of Recent Research (1975)Dropout from Higher Education…Brand Loyalty Vs. Repeat Purchasing Behavior (1973)Brand Loyalty Vs. Repeat Purc…The Drive Behind International Student Loyalty in Higher-Educational Institutions: A Structural Equation Model (2015)The Drive Behind Internationa…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Exchange and Power in Social Life (2017)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)The Commitment-Trust Theory of Relationship Marketing (1994)The Behavioral Consequences of Service Quality (1996)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Effects of College Transition and Perceptions of the Campus Racial Climate on Latino College Students' Sense of Belonging (1997)Do Psychosocial and Study Skill Factors Predict College Outcomes? A Meta-Analysis. (2004)RESEARCH AND PRACTICE OF STUDENT RETENTION: WHAT NEXT? (2006)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)Using Mixed-Methods Sequential Explanatory Design: From Theory to Practice (2005)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)
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References

  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1975Dropout from Higher Education: A Theoretical Synthesis of Recent Research7,883 cited
  • 1988Leaving College: Rethinking the Causes and Cures of Student Attrition7,369 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1994Marketing Research: An Applied Orientation7,087 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 2002Understanding Relationship Marketing Outcomes2,299 cited
  • 2005A Strategic Framework for Customer Relationship Management2,094 cited
  • 1973Brand Loyalty Vs. Repeat Purchasing Behavior1,369 cited
  • 1997

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The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development
1,340 cited

Cited by

  • 2015The Drive Behind International Student Loyalty in Higher-Educational Institutions: A Structural Equation Model21 cited