How do leaders use emotional labor?

Ronald H. Humphrey

132 citations0/0 files storedJournal of Organizational Behavior

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Emotional Labor in Professions Job Satisfaction and Organizational Behavior Emotional Intelligence and Performance

Abstract

Summary Leaders use emotional labor to regulate their own emotions and to manage the moods, job attitudes, and performance of their followers. Researchers need to examine how emotional labor is related to (i) leadership styles, (ii) leader and subordinate stress and well‐being, (iii) leader authenticity and character, and (iv) leader effectiveness. Copyright © 2012 John Wiley & Sons, Ltd.

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References

1984The Managed Heart: Commercialization of Human Feeling 1993Emotional Labor in Service Roles: The Influence of Identity 2002Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”2004The dimensionality and antecedents of emotional labor strategies 2011The SAGE handbook of leadership 2009Emotional labor and leadership: A threat to authenticity?2008Leading with emotional labor 2005Toward Understanding Emotional Management at Work: A Quantitative Review of Emotional Labor Research

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