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Quality: a critical introduction
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Quality: a critical introduction (1999)Quality: a critical introductionInfluence of top management commitment towards the effective implementation of TQM in Iraqi oil companies (2021)Influence of top management c…Implementation of continuous improvement cells: a case study from the civil infrastructure sector in the UK (2021)Implementation of continuous …A systemic approach to processes of power in learning organizations (2018)A systemic approach to proces…Business Process Re-engineering: A Panacea for Reducing Operational Cost in Service Organizations (2015)Business Process Re-engineeri…Business Process Maturity (2014)Business Process MaturityKey aspects of quality assurance in the teaching and training of the South African Police Service in the Northern Cape (2010)Key aspects of quality assura…Quality in higher education (2008)Quality in higher educationUsing SPC to measure a national supermarket chain's suppliers' performance (2007)Using SPC to measure a nation…Senge's many faces: problem or opportunity? (2007)Senge's many faces: problem o…Quality assurance in education and training programmes in business with special reference to adult literacy : an empirical survey (2007)Quality assurance in educatio…People resistance in TQM implementation: a qualitative study on Malaysian universities (2007)People resistance in TQM impl…Quality and assessment in context: a brief review (2006)Quality and assessment in con…ICT‐enabled organisations: a model for change management (2003)ICT‐enabled organisations: a …The Relevance of Confucianism to National Quality Awards in Southeast Asia (2002)The Relevance of Confucianism…The Impact of Institutional Structures on Transport Infrastructure Performance. A Cross-National Comparison on Various Indicators (2001)The Impact of Institutional S…Scenario planning: A continuous improvement approach to strategy (2000)Scenario planning: A continuo…Out of the Crisis (1982)The management and control of quality (1989)Delivering quality service: balancing customer perceptions and expectations (1990)Does Humor in Course Tests Reduce Anxiety and Improve Performance? (2000)Perception of education quality in private universities of Bangladesh: a study from students' perspective (2012)The impact of student activity in a virtual learning environment on their final mark (2012)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Principles and Practice of Structural Equation Modeling (1998)Structural Equation Modelling: Guidelines for Determining Model Fit (2008)Quality Is Free: The Art of Making Quality Certain (1979)Images of Organization (1986)Key Performance Indicators vs Key Intangible Performance Among Academic Staff: A Case Study of a Public University in Malaysia (2012)Mapping the quality assurance of teaching and learning in higher education: the emergence of a specialty? (2016)A quality evaluation approach to disclosing third mission activities and intellectual capital in Italian universities (2017)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Learning under conditions of hierarchy and discipline: the case of the German Army, 1939–1940 (2008)Towards increased relevance: context-adapted models of the learning organization (2015)Economic Control of Quality of Manufactured Product. (1932)Agency Theory: An Assessment and Review (1989)Measuring supply chain performance (1999)Performance measurement in a quality management system (2011)The Effect of Supplier Quality Management on Organizational Performance: A Survey of Supermarkets in Kakamega Town (2015)Prerequisites for performance measurement supporting purchaser-supplier collaboration (2018)Strategies for Change: Logical Incrementalism (1982)The Strategy Process: Concepts, Contexts, Cases (1991)Exploring Paradox: Toward a More Comprehensive Guide (2000)The Impact of Business to Consumer E-Commerce on Organizational Structure, Brand Architecture, IT Structure, and their Interrelations (2006)The Confucius connection: From cultural roots to economic growth (1988)The Spirit of Chinese Capitalism (1990)Achieving business success in Confucian societies: The importance of guanxi (connections) (1996)The Art of the Long View: Planning for the Future in an Uncertain World (1996)Scenario Planning: Managing for the Future (1998)The Dance of Change: The challenges to sustaining momentum in a learning organization (1999)Exploring individual differences in scenario planning workshops: A cognitive style framework (2012)Scenario planning as organizational intervention (2017)The Holistic Risk Analysis and Modelling (HoRAM) method (2018)Outline of a Theory of Practice. (1980)The fifth discipline, the art and practice of the learning organization (1991)Organizational Learning: A Theory of Action Perspective (1997)The New Learning Organisation (2019)Creating learning organization 2.0: a contextualized and multi-stakeholder approach (2020)Taking stock of “Organizational Learning”: Looking back and moving forward (2021)Competitive advantage, creating and sustaining superior performance (1985)Decisions with Multiple Objectives: Preferences and Value Tradeoffs. (1994)Design Science in Information Systems Research1 (2004)Process Management 1-2-3 – a maturity model and diagnostics tool (2013)ICT capabilities for supporting collaborative work on business processes within the digital content industry (2016)Analysis of business process management capability and information technology in small and medium enterprises in the garment industry (multiple case studies in East Java, Indonesia) (2020)
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  • 2006Quality and assessment in context: a brief review121 cited
  • 2007Senge's many faces: problem or opportunity?60 cited
  • 2008Quality in higher education51 cited
  • 2014Business Process Maturity47 cited
  • 2018A systemic approach to processes of power in learning organizations46 cited
  • 2000Scenario planning: A continuous improvement approach to strategy39 cited
  • 2003ICT‐enabled organisations: a model for change management34 cited
  • 2007Using SPC to measure a national supermarket chain's suppliers' performance28 cited
  • 2002The Relevance of Confucianism to National Quality Awards in Southeast Asia22 cited
  • 2015Business Process Re-engineering: A Panacea for Reducing Operational Cost in Service Organizations20 cited
  • 2007People resistance in TQM implementation: a qualitative study on Malaysian universities16 cited
  • 2021Implementation of continuous improvement cells: a case study from the civil infrastructure sector in the UK15 cited
  • 2021Influence of top management commitment towards the effective implementation of TQM in Iraqi oil companies13 cited
  • 2001The Impact of Institutional Structures on Transport Infrastructure Performance. A Cross-National Comparison on Various Indicators

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4 cited
  • 2010Key aspects of quality assurance in the teaching and training of the South African Police Service in the Northern Cape2 cited
  • 2007Quality assurance in education and training programmes in business with special reference to adult literacy : an empirical survey2 cited