A tri-dimensional approach for auditing brand loyaltySteve Worthington, Rebekah Russell‐Bennett, Charmine E. J. Härtel2009-10-02articleJournal of Brand Management96 citationsgreenNo readable copy stored yet — this record is metadata only.Customer Service Quality and LoyaltyMarketing and Advertising StrategiesConsumer Behavior in Brand Consumption and IdentificationAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 96 citations exist upstream.References1990The measurement and antecedents of affective, continuance and normative commitment to the organization1999Whence Consumer Loyalty?1994Customer Loyalty: Toward an Integrated Conceptual Framework2001Nature and Operation of Attitudes2006Relationship quality as a predictor of B2B customer loyalty2006Consumption experience, customer value, and subjective personal introspection: An illustrative photographic essay2003When Does Commitment Lead to Loyalty?2003Customer loyalty and customer loyalty programsCited by2018The impact of positive emotional experiences on eWOM generation and loyalty2013Extending the prevalent consumer loyalty modelling: the role of habit strength2020Heart, head, and hand: a tripartite conceptualization, operationalization, and examination of brand loyalty2023The role of brand gratitude in consumer relationships with cool brands