References

• 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1996The Behavioral Consequences of Service Quality11,994 cited
• 1987Developing Buyer-Seller Relationships9,139 cited
• 1999Whence Consumer Loyalty?7,319 cited
• 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,761 cited
• 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,900 cited
• 1993Factors Affecting Trust in Market Research Relationships3,657 cited
• 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,201 cited
• 2002Understanding Relationship Marketing Outcomes2,299 cited
• 1995The Structure of Commitment in Exchange2,238 cited
• 1995Why Satisfied Customers Defect2,230 cited
• 2005Synthesising qualitative and quantitative evidence: A review of possible methods2,130 cited
• 1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions1,999 cited
• 2004Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context