SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Understanding Customers’ Satisfaction in Construction Industry in Nigeria
16 references·1 citing·30 second hop
Understanding Customers’ Satisfaction in Construction Industry in Nigeria (2014)Understanding Customers’ Satisfaction in …Research design: qualitative, quantitative and mixed methods approachesResearch design: qualitative, quantitative and mixed methods approaches Creswell John W Sage 320 £29 0761924426 0761924426 (2004)Research design: qualitative,…Key performance indicators for measuring construction success (2004)Key performance indicators fo…Construction Product/Service and Customer Satisfaction (2002)Construction Product/Service …Assessing contractor quality performance (2002)Assessing contractor quality …Service Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…Marketing management: analysis. planning. implementation and control (2000)Marketing management: analysi…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Building a learning organization. (1993)Building a learning organizat…Critical Success Factors in R&D Projects (1989)Critical Success Factors in R…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality (1988)A Conceptual Model of Service…Service Management: Strategy and Leadership in Service Businesses. (1985)Service Management: Strategy …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Exploring influential factors leading to the poor performance of public construction project in Ethiopia using structural equation modelling (2020)Exploring influential factors…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Quality, satisfaction and behavioral intentions (2000)Advertising as Information (1974)Breaking Free from Product Marketing (1977)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Evolving to a New Dominant Logic for Marketing (2003)The relationship marketing process: communication, interaction, dialogue, value (2004)Re-conceptualizing Information System Success: The IS-Impact Measurement Model (2008)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Role congruity theory of prejudice toward female leaders. (2002)Transformational, transactional, and laissez-faire leadership styles: A meta-analysis comparing women and men. (2003)A framework of sustainable supply chain management: moving toward new theory (2008)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)Quantitative, Qualitative, and Mixed Research Methods in Engineering Education (2009)Exploring the Philosophical Underpinnings of Research: Relating Ontology and Epistemology to the Methodology and Methods of the Scientific, Interpretive, and Critical Research Paradigms (2012)The impact of language barriers on trust formation in multinational teams (2013)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2000Marketing management: analysis. planning. implementation and control6,649 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 1993Building a learning organization.2,498 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
  • 2004Research design: qualitative, quantitative and mixed methods approachesResearch design: qualitative, quantitative and mixed methods approaches Creswell John W Sage 320 £29 0761924426 07619244262,031 cited
  • 2004Key performance indicators for measuring construction success971 cited
  • 1985Service Management: Strategy and Leadership in Service Businesses.736 cited
  • 1988A Conceptual Model of Service Quality579 cited
  • 1989Critical Success Factors in R&D Projects

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

294 cited
  • 2002Assessing contractor quality performance193 cited
  • 2002Construction Product/Service and Customer Satisfaction167 cited
  • Cited by

    • 2020Exploring influential factors leading to the poor performance of public construction project in Ethiopia using structural equation modelling29 cited