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User perceptions of service quality and the level of user satisfaction at the Mangosuthu University of technology library, Umlazi, Durban.
16 references·3 citing·31 second hop
User perceptions of service quality and the level of user satisfaction at the Mangosuthu University of technology library, Umlazi, Durban. (2009)User perceptions of service quality and t…An Introduction to Research Methods (2019)An Introduction to Research M…Social Research Methods: Qualitative and Quantitative Approaches (2012)Social Research Methods: Qual…Fundamentals of Social Research Methods: An African Perspective (2007)Fundamentals of Social Resear…Understanding Social Research (2005)Understanding Social ResearchResearch methods in the social sciences (2005)Research methods in the socia…Conducting a literature review (2004)Conducting a literature reviewResearch Methods for Business Students (2003)Research Methods for Business…Book Review: Survey Research Methods, 3rd ed., by Floyd J. Fowler Jr. (2002). Thousand Oaks, Ca: Sage. (2003)Book Review: Survey Research …Research Methods for Business Students (2nd edition) (2000)Research Methods for Business…The Balanced Scorecard (1998)The Balanced ScorecardSERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…The research process (1994)The research processDelivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…The service-quality puzzle (1988)The service-quality puzzleSERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Library Use and User Satisfaction of Students on the Service Quality of the University of KwaZulu-Natal Pietermaritzburg Campus Main Library (2022)Library Use and User Satisfac…User Expectations and Acceptance of Library Services at the African Union Court on Human and Peoples’ Rights (2021)User Expectations and Accepta…Adult user perceptions of library services provided by the Bessie Head Library in Pietermaritzburg, Msunduzi, KwaZulu-Natal. (2010)Adult user perceptions of lib…Strategic Management and Marketing in the Service Sector (1984)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Service quality models: a review (2005)Science and Behavior: An Introduction to Methods of Research (1973)Psychological empowerment, job insecurity and employee engagement (2010)Understanding the State of the Art for Measurement in Chemistry Education Research: Examining the Psychometric Evidence (2013)Positivist and Non-Positivist Paradigm in Social Science Research: Conflicting Paradigms or Perfect Partners? (2014)THEMATIC ANALYSIS: A CRITICAL REVIEW OF ITS PROCESS AND EVALUATION (2012)Ensuring the Quality of the Findings of Qualitative Research: Looking at Trustworthiness Criteria (2014)Are We There Yet? Data Saturation in Qualitative Research (2015)Survey response rate levels and trends in organizational research (2008)Determinants of sustainability reporting: a review of results, trends, theory, and opportunities in an expanding field of research (2013)Green supply chain management: A review and bibliometric analysis (2015)The dual imperatives of action research (2001)Research dilemmas: Paradigms, methods and methodology (2006)Research focus and methodological choices in studies into students' experiences of blended learning in higher education (2007)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Mode of questionnaire administration can have serious effects on data quality (2005)`How many cases do I need?' (2009)What is Qualitative in Qualitative Research (2019)Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research (2000)Shareholder value, stakeholder management, and social issues: what's the bottom line? (2001)Value Maximisation, Stakeholder Theory, and the Corporate Objective Function (2001)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2003Research Methods for Business Students17,197 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 2012Social Research Methods: Qualitative and Quantitative Approaches3,544 cited
  • 2005Research methods in the social sciences3,122 cited
  • 2019An Introduction to Research Methods2,362 cited
  • 1998The Balanced Scorecard2,187 cited
  • 2007Fundamentals of Social Research Methods: An African Perspective2,002 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 2005Understanding Social Research1,219 cited
  • 2004Conducting a literature review884 cited
  • 1994The research process722 cited
  • 1988The service-quality puzzle550 cited
  • 2003Book Review: Survey Research Methods, 3rd ed., by Floyd J. Fowler Jr. (2002). Thousand Oaks, Ca: Sage.512 cited
  • 2000Research Methods for Business Students (2nd edition)

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Cited by

  • 2010Adult user perceptions of library services provided by the Bessie Head Library in Pietermaritzburg, Msunduzi, KwaZulu-Natal.5 cited
  • 2022Library Use and User Satisfaction of Students on the Service Quality of the University of KwaZulu-Natal Pietermaritzburg Campus Main Library2 cited
  • 2021User Expectations and Acceptance of Library Services at the African Union Court on Human and Peoples’ Rights1 cited