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CRM packaged software: a study of organisational experiences
13 references·5 citing·41 second hop
CRM packaged software: a study of organisational experiences (2003)CRM packaged software: a study of organis…The maintenance implications of the customization of ERP software (2001)The maintenance implications …Characteristics of ERP software maintenance: a multiple case study (2001)Characteristics of ERP softwa…After the Goldrush: Deconstructing the Myths of the dot.com Market (2001)After the Goldrush: Deconstru…A stage maturity model for enterprise resource planning systems use (2001)A stage maturity model for en…The Enterprise System Experience— From Adoption to Success (2000)The Enterprise System Experie…Enterprise resource planning: cultural fits and misfits (2000)Enterprise resource planning:…Customer Relationship Management (CRM) in financial services (2000)Customer Relationship Managem…A critical success factors model for ERP implementation (1999)A critical success factors mo…Putting the enterprise into the enterprise system. (1998)Putting the enterprise into t…Global customerization of markets has arrived! (1998)Global customerization of mar…The Magic Bullet Theory in IT-Enabled Transformation (1997)The Magic Bullet Theory in IT…Quo Vadis, marketing? Toward a relationship marketing paradigm (1994)Quo Vadis, marketing? Toward …Implementing Packaged Software (1988)Implementing Packaged SoftwareCRM Adoption in a Higher Education Institution (2016)CRM Adoption in a Higher Educ…Adoption of Customer Relationship Management in the Service Sector and Its Impact on Performance (2013)Adoption of Customer Relation…Customer Relationship Management (CRM) systems, intermediation and disintermediation: The case of INSG (2010)Customer Relationship Managem…Trends, Topics and Under-Researched Areas in CRM Research : A Literature Review (2009)Trends, Topics and Under-Rese…Towards a Definition of a CRM System Life-cycle (2006)Towards a Definition of a CRM…Building Theories from Case Study Research (1989)Critical success factors for lean implementation within SMEs (2006)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Critical Issues Affecting an ERP Implementation (1999)Seeking strategic advantage in the post-net era: viewing ERP systems from the resource-based perspective (2004)Complementary controls and ERP implementation success (2007)Maturity Models of Healthcare Information Systems and Technologies: a Literature Review (2016)Marketing Management: Analysis, Planning and Control (1973)Zero defections: quality comes to services. (1990)Relationship marketing: strategic and tactical implications (1996)Corporate marketing (2006)International students' decision‐making process (2006)Journal of Business Logistics (2018)Case Study Research: Design and Methods (1984)Case Study Research: Design and Methods (1991)Qualitative Data Analysis: An Expanded Sourcebook (1994)ERP modeling: a comprehensive approach (2003)Software-as-a-Service Model: Elaborating Client-Side Adoption Factors (2008)Managing the full ERP life-cycle: Considerations of maintenance and support requirements and IT governance practice as integral elements of the formula for successful ERP adoption (2009)How information gives you competitive advantage (1985)Putting the Service-Profit Chain to Work (1994)Mass customization: The new frontier in business competition (1999)Strategic issues in customer relationship management (CRM) implementation (2003)Critical success factors for a customer relationship management strategy (2006)Why Leadership Matters to Internal Communication: Linking Transformational Leadership, Symmetrical Communication, and Employee Outcomes (2014)Measuring and Assessing Organizations. (1981)Antecedents of the People and Organizational Aspects of Medical Informatics: Review of the Literature (1997)Capturing Bottom-Up Information Technology Use Processes: A Complex Adaptive Systems Model1 (2011)Affordances, experimentation and actualization of FinTech: A blockchain implementation study (2018)Enterprise resource planning: Implementation procedures and critical success factors (2002)Review : A Review of Culture in Information Systems Research: Toward a Theory of Information Technology Culture Conflict1 (2006)Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management1 (2007)Adoption and Utilization of Commercial Software Packages: Exploring Utilization Equilibria, Transitions, Triggers, and Tracks (1999)18 Reasons Why IT-Reliant Work Systems Should Replace "The IT Artifact" as the Core Subject Matter of the IS Field (2003)When policy o’erleaps itself: The ‘tragic tale’ of the Integrated Children’s System (2010)Critical factors for successful implementation of enterprise systems (2001)Learning to Implement Enterprise Systems: An Exploratory Study of the Dialectics of Change (2002)The critical success factors for ERP implementation: an organizational fit perspective (2002)An extension of the technology acceptance model in an ERP implementation environment (2003)ERP implementation: a compilation and analysis of critical success factors (2007)Privacy in the Digital Age: a Review of Information Privacy Research in Information Systems1 (2011)
this work references cited by second hop

References

  • 1998Putting the enterprise into the enterprise system.3,358 cited
  • 2000The Enterprise System Experience— From Adoption to Success1,267 cited
  • 1999A critical success factors model for ERP implementation1,064 cited
  • 2000Enterprise resource planning: cultural fits and misfits686 cited
  • 1994Quo Vadis, marketing? Toward a relationship marketing paradigm669 cited
  • 2000Customer Relationship Management (CRM) in financial services498 cited
  • 1997The Magic Bullet Theory in IT-Enabled Transformation272 cited
  • 1988Implementing Packaged Software218 cited
  • 2001A stage maturity model for enterprise resource planning systems use164 cited
  • 2001The maintenance implications of the customization of ERP software139 cited
  • 2001Characteristics of ERP software maintenance: a multiple case study81 cited
  • 2001After the Goldrush: Deconstructing the Myths of the dot.com Market70 cited
  • 1998Global customerization of markets has arrived!22 cited

Cited by

  • 2016CRM Adoption in a Higher Education Institution43 cited
  • 2009Trends, Topics and Under-Researched Areas in CRM Research : A Literature Review42 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2010Customer Relationship Management (CRM) systems, intermediation and disintermediation: The case of INSG38 cited
  • 2013Adoption of Customer Relationship Management in the Service Sector and Its Impact on Performance26 cited
  • 2006Towards a Definition of a CRM System Life-cycle18 cited