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Cited by

• 2018Circular economy and big data analytics: A stakeholder perspective491 cited
• 2014User-Generated Content as a Research Mode in Tourism and Hospitality Applications: Topics, Methods, and Software426 cited
• 2003Word-of-mouth learning401 cited
• 2000The Domain and Conceptual Foundations of Relationship Marketing374 cited
• 1998Service quality to service loyalty: A relationship which goes beyond customer services328 cited
• 1995Relationship Marketing and Distribution Channels: Exploring Fundamental Issues318 cited
• 2000Relationship marketing in consumer markets – Rhetoric or reality?302 cited
• 2015Effect of tourist photographs on attitudes towards destination: Manifest and latent content271 cited
• 2004Customer value, overall satisfaction, end-user loyalty, and market performance in detail intensive industries259 cited
• 1998Relationship marketing effectiveness: The role of involvement225 cited
• 1999Relationship Marketing216 cited
• 2000Beyond relationship marketing: technologicalship marketing214 cited
• 1998Relationship marketing: a high‐involvement product attribute approach195 cited
• 1996Relationship Marketing Logic190 cited