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Internet ticketing in a not‐for‐profit, service organization
16 references·6 citing·41 second hop
Internet ticketing in a not‐for‐profit, service organization (2005)Internet ticketing in a not‐for‐profit, s…The Service Profit Chain (2010)The Service Profit ChainE-LOYALTY: YOUR SECRET WEAPON ON THE WEB (2003)E-LOYALTY: YOUR SECRET WEAPON…Measuring Factors that Influence the Success of Internet Commerce (2002)Measuring Factors that Influe…Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics (2002)Antecedents of B2C Channel Sa…Strategy and the Internet. (2001)Strategy and the Internet.Wine Online: Search Costs and Competition on Price, Quality, and Distribution (2000)Wine Online: Search Costs and…Wine Online: Search Costs Affect Competition on Price, Quality, and Distribution (2000)Wine Online: Search Costs Aff…A conceptual framework for understanding e-service quality : implications for future research and managerial practice (2000)A conceptual framework for un…SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…LEARNING FROM CUSTOMER DEFECTIONS (1996)LEARNING FROM CUSTOMER DEFECT…Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectMeasuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…Communication and Control Processes in the Delivery of Service Quality (1988)Communication and Control Pro…Review of Psychometric theory (2nd ed.). (1979)Review of Psychometric theory…Antecedents of acceptance model for e-procurement in Jordanian public shareholding firms (2023)Antecedents of acceptance mod…Technology acceptance and service convenience on repeat purchase decision of food delivery business in Thailand (2021)Technology acceptance and ser…Spreading distinctive insignia benefits from mobile service: evidence from a mobile application of transportation (2020)Spreading distinctive insigni…The Effects of Website Quality on Customer e-Loyalty: The Mediating Effect of Trustworthiness (2014)The Effects of Website Qualit…Gender preferences concerning identity theft and technology-related issues with sports e-ticketing (2012)Gender preferences concerning…Customer heterogeneity in operational e‐service design attributes (2008)Customer heterogeneity in ope…Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)An empirical assessment of the SERVQUAL scale (1992)The Commitment-Trust Theory of Relationship Marketing (1994)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)On the Evaluation of Structural Equation Models (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Validation Guidelines for IS Positivist Research (2004)Understanding e-learning continuance intention: An extension of the Technology Acceptance Model (2006)Understanding consumer acceptance of mobile payment services: An empirical analysis (2009)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)Self-efficacy mechanism in human agency. (1982)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Service quality models: a review (2005)Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry (2002)The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research (2004)The role of social presence in establishing loyalty in e-Service environments (2006)Post-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry (2005)The power of business models (2005)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)E‐satisfaction and e‐loyalty: A contingency framework (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)
this work references cited by second hop

References

  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
  • 1979Review of Psychometric theory (2nd ed.).11,425 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2001Strategy and the Internet.3,761 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1995Why Satisfied Customers Defect2,226 cited
  • 2003E-LOYALTY: YOUR SECRET WEAPON ON THE WEB2,084 cited
  • 1988Communication and Control Processes in the Delivery of Service Quality2,030 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 2002Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics1,205 cited
  • 2010The Service Profit Chain1,034 cited
  • 2000A conceptual framework for understanding e-service quality : implications for future research and managerial practice832 cited
  • 1996LEARNING FROM CUSTOMER DEFECTIONS793 cited
  • 2000Wine Online: Search Costs Affect Competition on Price, Quality, and Distribution742 cited
  • 2000Wine Online: Search Costs and Competition on Price, Quality, and Distribution687 cited

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  • 2002Measuring Factors that Influence the Success of Internet Commerce587 cited
  • Cited by

    • 2008Customer heterogeneity in operational e‐service design attributes37 cited
    • 2014The Effects of Website Quality on Customer e-Loyalty: The Mediating Effect of Trustworthiness27 cited
    • 2023Antecedents of acceptance model for e-procurement in Jordanian public shareholding firms11 cited
    • 2021Technology acceptance and service convenience on repeat purchase decision of food delivery business in Thailand10 cited
    • 2012Gender preferences concerning identity theft and technology-related issues with sports e-ticketing9 cited
    • 2020Spreading distinctive insignia benefits from mobile service: evidence from a mobile application of transportation7 cited