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Who needs delight?
16 references·16 citing·42 second hopsampled
Who needs delight? (2014)Who needs delight?A THEORY OF HUMAN MOTIVATION (2017)A THEORY OF HUMAN MOTIVATIONReliability and Validity Assessment (2011)Reliability and Validity Asse…A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study (2003)A Partial Least Squares Laten…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Use of partial least squares (PLS) in strategic management research: a review of four recent studies (1999)Use of partial least squares …The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Review of Psychometric theory (2nd ed.). (1979)Review of Psychometric theory…Reliability and Validity Assessment (1979)Reliability and Validity Asse…Back-Translation for Cross-Cultural Research (1970)Back-Translation for Cross-Cu…A theory of human motivation. (1943)A theory of human motivation.Understanding the brand and website effects of online loyalty: a mediation perspective (2021)Understanding the brand and w…Service Quality and Customer Loyalty in Ghana’s Hotel Industry: The Mediation Effects of Satisfaction and Delight (2021)Service Quality and Customer …How luxury restaurants will enhance the concept of guest delight (2021)How luxury restaurants will e…Drivers of customer satisfaction in the grocery retail industry: A longitudinal analysis across store formats (2021)Drivers of customer satisfact…Virtual reality and gamification in marketing higher education: a review and research agenda (2020)Virtual reality and gamificat…Linking transaction-specific satisfaction and customer loyalty – The case of casino resorts (2020)Linking transaction-specific …The role of customer delight and customer equity for loyalty in upscale hotels (2019)The role of customer delight …Examining relationships among process quality, outcome quality, delight, satisfaction and behavioural intentions in fitness centres in Malaysia (2019)Examining relationships among…Customer Delight: A Review and Agenda for Research (2019)Customer Delight: A Review an…Creating value in product service systems through sharing (2019)Creating value in product ser…Reputation, subjective well-being, and environmental responsibility: the role of satisfaction and identification (2018)Reputation, subjective well-b…Fashion brands on retail websites: Customer performance expectancy and e-word-of-mouth (2017)Fashion brands on retail webs…Antecedents and outcomes of online brand engagement (2017)Antecedents and outcomes of o…Organizational culture on customer delight in the hospitality industry (2016)Organizational culture on cus…Multiple paths to customer delight: the impact of effort, expertise and tangibles on joy and surprise (2016)Multiple paths to customer de…Delighted or Satisfied? Positive Emotional Responses Derived from Theme Park Experiences (2016)Delighted or Satisfied? Posit…Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Testing Structural Equation Models. 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(1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Trust and TAM in Online Shopping: An Integrated Model1 (2003)The teacher's word book of 30,000 words. (1945)Statistical principles in experimental design. (1962)Toward a Science of Translating (1964)Cross-cultural adaptation of health-related quality of life measures: Literature review and proposed guidelines (1993)A Measure of Subjective Happiness: Preliminary Reliability and Construct Validation (1999)Purposive Behavior in Animals and Men (1950)Wisdom of the Body (1978)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Social Conditions as Fundamental Causes of Health Inequalities: Theory, Evidence, and Policy Implications (2010)A Review of School Climate Research (2013)Common method biases in behavioral research: A critical review of the literature and recommended remedies. 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this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1943A theory of human motivation.21,512 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1970Back-Translation for Cross-Cultural Research14,051 cited
  • 1979Review of Psychometric theory (2nd ed.).11,425 cited
  • 2017A THEORY OF HUMAN MOTIVATION11,320 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1999Use of partial least squares (PLS) in strategic management research: a review of four recent studies7,307 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
  • 2003A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study6,477 cited
  • 1979Reliability and Validity Assessment5,882 cited
  • 2011Reliability and Validity Assessment5,040 cited
  • 1999

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The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships
4,897 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • Cited by

    • 2017Antecedents and outcomes of online brand engagement147 cited
    • 2016Delighted or Satisfied? Positive Emotional Responses Derived from Theme Park Experiences138 cited
    • 2017Fashion brands on retail websites: Customer performance expectancy and e-word-of-mouth127 cited
    • 2018Reputation, subjective well-being, and environmental responsibility: the role of satisfaction and identification112 cited
    • 2016Multiple paths to customer delight: the impact of effort, expertise and tangibles on joy and surprise101 cited
    • 2019Examining relationships among process quality, outcome quality, delight, satisfaction and behavioural intentions in fitness centres in Malaysia99 cited
    • 2019Customer Delight: A Review and Agenda for Research96 cited
    • 2021Service Quality and Customer Loyalty in Ghana’s Hotel Industry: The Mediation Effects of Satisfaction and Delight83 cited
    • 2020Virtual reality and gamification in marketing higher education: a review and research agenda80 cited
    • 2019The role of customer delight and customer equity for loyalty in upscale hotels77 cited
    • 2021Understanding the brand and website effects of online loyalty: a mediation perspective63 cited
    • 2020Linking transaction-specific satisfaction and customer loyalty – The case of casino resorts62 cited
    • 2021Drivers of customer satisfaction in the grocery retail industry: A longitudinal analysis across store formats59 cited
    • 2016Organizational culture on customer delight in the hospitality industry52 cited
    • 2019Creating value in product service systems through sharing44 cited
    • 2021How luxury restaurants will enhance the concept of guest delight39 cited