SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Organizational culture on customer delight in the hospitality industry · Study

ArticleShelves

ArticleOrganizational culture on customer delight in the hospitality industry

Chiu-Ying Kao2016

Article2016

Organizational culture on customer delight in the hospitality industry

Chiu-Ying Kao · Sheng‐Hshiung Tsaur · Tsung-Chiung Wu

52 citations·0/0 files stored·International Journal of Hospitality Management

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Organizational Management and Innovation Employee Performance and Motivation

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 52 citations exist upstream.

References

1991The theory of planned behavior 2005Three Approaches to Qualitative Content Analysis 2003Qualitative content analysis in nursing research: concepts, procedures and measures to achieve trustworthiness 1993Organizational culture and leadership 2006The qualitative research interview 1991PEOPLE AND ORGANIZATIONAL CULTURE: A PROFILE COMPARISON APPROACH TO ASSESSING PERSON-ORGANIZATION FIT 1984Attractive Quality and Must-Be Quality 1977Content Analysis in Consumer Research

Cited by

2021Social sharing of consumption emotion in electronic word of mouth (eWOM): A cross-media perspective 2019Measuring delightful customer experiences: The validation and testing of a customer delight scale along with its antecedents and effects 2019Customer relationship management research in hospitality industry: a review and classification 2018An explanatory and predictive PLS-SEM approach to the relationship between organizational culture,organizational performance and customer loyalty 2018Systematic review of hospitality CRM research

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2020The scale development of organizational culture on customer delightarticle · 14 shared references 2014Are there gender differences in what drives customer delight?article · 13 shared references 2019The role of customer delight and customer equity for loyalty in upscale hotelsarticle · 12 shared references 2019Measuring delightful customer experiences: The validation and testing of a customer delight scale along with its antecedents and effectsarticle · 12 shared references 2020More than a feeling? Toward a theory of customer delightarticle · 11 shared references 2013Examining key drivers of customer delight in a hotel experience: A cross-cultural perspectivearticle · 10 shared references

Details

Year2016

Typearticle

Published2016-05-10

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations52

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/j.ijhm.2016.05.001

openalex_workW2374041446

Links

Imported from OpenAlex (CC0) — nothing here is generated.

2021Delight and Commitment—Revisiting the Satisfaction-Loyalty Link

2020The scale development of organizational culture on customer delight

2019Service redundancy in fine dining: evidence from Taiwan