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Organizational culture on customer delight in the hospitality industry
16 references·11 citing·49 second hop
Organizational culture on customer delight in the hospitality industry (2016)Organizational culture on customer deligh…Organizational culture, innovation, and performance: A test of Schein's model (2013)Organizational culture, innov…Customer Experience Management in Retailing: Understanding the Buying Process (2009)Customer Experience Managemen…The qualitative research interview (2006)The qualitative research inte…Understanding Organization-Customer Links in Service Settings (2005)Understanding Organization-Cu…Three Approaches to Qualitative Content Analysis (2005)Three Approaches to Qualitati…Qualitative content analysis in nursing research: concepts, procedures and measures to achieve trustworthiness (2003)Qualitative content analysis …Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors (2003)Internal Benefits of Service-…A Multiple-Layer Model of Market-Oriented Organizational Culture: Measurement Issues and Performance Outcomes (2000)A Multiple-Layer Model of Mar…Customer delight: Foundations, findings, and managerial insight (1997)Customer delight: Foundations…Customer contributions and roles in service delivery (1997)Customer contributions and ro…Organizational culture and leadership (1993)Organizational culture and le…The theory of planned behavior (1991)The theory of planned behaviorPEOPLE AND ORGANIZATIONAL CULTURE: A PROFILE COMPARISON APPROACH TO ASSESSING PERSON-ORGANIZATION FIT (1991)PEOPLE AND ORGANIZATIONAL CUL…Organizational Culture and Marketing: Defining the Research Agenda (1989)Organizational Culture and Ma…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Content Analysis in Consumer Research (1977)Content Analysis in Consumer …The Impact of Employee Empowerment and Customer Orientation on Health Care Organisational Performance in Uae: Conceptual Framework (2024)The Impact of Employee Empowe…Social sharing of consumption emotion in electronic word of mouth (eWOM): A cross-media perspective (2021)Social sharing of consumption…Delight and Commitment—Revisiting the Satisfaction-Loyalty Link (2021)Delight and Commitment—Revisi…The scale development of organizational culture on customer delight (2020)The scale development of orga…The Influence of Entrepreneurship Orientation on Omani SMEs’ Performance (2020)The Influence of Entrepreneur…Does Organizational Culture Matter for Shaping up Hotel’s Responsiveness to Customer’s Demand? An Empirical Investigation (2020)Does Organizational Culture M…Service redundancy in fine dining: evidence from Taiwan (2019)Service redundancy in fine di…Measuring delightful customer experiences: The validation and testing of a customer delight scale along with its antecedents and effects (2019)Measuring delightful customer…Customer relationship management research in hospitality industry: a review and classification (2019)Customer relationship managem…Systematic review of hospitality CRM research (2018)Systematic review of hospital…An explanatory and predictive PLS-SEM approach to the relationship between organizational culture,organizational performance and customer loyalty (2018)An explanatory and predictive…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Development and validation of brief measures of positive and negative affect: The PANAS scales. 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References

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  • 2003Qualitative content analysis in nursing research: concepts, procedures and measures to achieve trustworthiness20,718 cited
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  • 2009Customer Experience Management in Retailing: Understanding the Buying Process961 cited
  • 2013Organizational culture, innovation, and performance: A test of Schein's model938 cited
  • 2003Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors

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882 cited
  • 2005Understanding Organization-Customer Links in Service Settings806 cited
  • Cited by

    • 2021Social sharing of consumption emotion in electronic word of mouth (eWOM): A cross-media perspective177 cited
    • 2019Measuring delightful customer experiences: The validation and testing of a customer delight scale along with its antecedents and effects51 cited
    • 2019Customer relationship management research in hospitality industry: a review and classification43 cited
    • 2018Systematic review of hospitality CRM research37 cited
    • 2018An explanatory and predictive PLS-SEM approach to the relationship between organizational culture,organizational performance and customer loyalty37 cited
    • 2021Delight and Commitment—Revisiting the Satisfaction-Loyalty Link30 cited
    • 2020The scale development of organizational culture on customer delight29 cited
    • 2019Service redundancy in fine dining: evidence from Taiwan27 cited
    • 2020The Influence of Entrepreneurship Orientation on Omani SMEs’ Performance14 cited
    • 2020Does Organizational Culture Matter for Shaping up Hotel’s Responsiveness to Customer’s Demand? An Empirical Investigation10 cited
    • 2024The Impact of Employee Empowerment and Customer Orientation on Health Care Organisational Performance in Uae: Conceptual Framework1 cited