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Perceived service quality, perceived value and recommendation

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
2000Structural equation modeling with AMOS: basic concepts, applications, and programming17,968 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
1997Customer value: The next source for competitive advantage4,662 cited
1994Putting the Service-Profit Chain to Work3,732 cited
1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
2002The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions2,256 cited
2000The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda1,795 cited
1999The role of perceived risk in the quality-value relationship: A study in a retail environment1,675 cited
1994Service Quality: Insights and Managerial Implications from the Frontier

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1,539 cited

1994Structural Equation Modeling with EQS and EQS/WINDOWS: Basic Concepts, Applications, and Programming1,497 cited

2004The four levels of loyalty and the pivotal role of trust: a study of online service dynamics1,424 cited

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2015Modelling influential factors on customer loyalty in public libraries: a study of West Iran32 cited
2009Les missions des bibliothèques publiques autonomes du point de vue des élus municipaux québécois2 cited
2008A Study on the Specialization of the Public Libraries1 cited
2016User perception of academic library service quality and value: the case of the Ghana Institute of Journalism and Ashesi University College libraries1 cited
2017User perceptions of education students with special reference to the quality of service at Walter Sisulu University Library, Butterworth, South Africa.1 cited