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Tourists′ Perceptions of Service in Shops:
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Tourists′ Perceptions of Service in Shops: (1994)Tourists′ Perceptions of Service in Shops:Advertising and information (1995)Advertising and informationFactors Affecting Customer Evaluation of Service Quality in Travel Agencies: An Investigation of Customer Perceptions (1992)Factors Affecting Customer Ev…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…The measurement of gaps in the quality of hotel services (1987)The measurement of gaps in th…Servuction : le marketing des services (1987)Servuction : le marketing des…People in Organizations (1987)People in OrganizationsA Role Theory Perspective on Dyadic Interactions: The Service Encounter (1985)A Role Theory Perspective on …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Strategic Management and Marketing in the Service Sector (1984)Strategic Management and Mark…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…An Experimental Analysis of a Salesman's Expert and Referent Bases of Social Power in the Buyer-Seller Dyad (1976)An Experimental Analysis of a…Marketing in the Service Sector (1975)Marketing in the Service Sect…Advertising as Information (1974)Advertising as InformationTour Guiding Training and Qualification Programs in Jordan: An Analytical Study (2025)Tour Guiding Training and Qua…A cultural analysis of Japanese tourists: challenges for tourism marketers (1999)A cultural analysis of Japane…Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Crime and Punishment: An Economic Approach (1968)Information and Consumer Behavior (1970)Corporate Social Responsibility: A Theory of the Firm Perspective (2001)What Is Meant by Services? (1966)An Investigation into the Determinants of Customer Satisfaction (1982)Customer satisfaction, customer retention, and market share (1993)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Mind, Self, and Society (2015)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)A Service‐Orientated Approach to Marketing of Services (1978)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)The Measurement of Meaning (1957)Experimental and Quasi-Experimental Designs for Research (1963)The Handbook of Social Psychology (1969)The Relevance of Ethical Salesperson Behavior on Relationship Quality: The Pharmaceutical Industry (1991)Understanding the Domain of Cross-National Buyer-Seller Interactions (1992)The Bases of Power: Origins and Recent Developments (1993)E-S-QUAL (2004)Examination of the dimensions of quality in higher education (2004)Education as Service: The Understanding of University Experience Through the Service Logic (2009)Small details that make big differences (2014)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Evolving to a New Dominant Logic for Marketing (2003)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1974Advertising as Information3,430 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,003 cited
  • 1984Strategic Management and Marketing in the Service Sector1,667 cited
  • 1976An Experimental Analysis of a Salesman's Expert and Referent Bases of Social Power in the Buyer-Seller Dyad270 cited
  • 1987Servuction : le marketing des services264 cited
  • 1975Marketing in the Service Sector261 cited
  • 1992Factors Affecting Customer Evaluation of Service Quality in Travel Agencies: An Investigation of Customer Perceptions230 cited
  • 1995Advertising and information143 cited
  • 1987The measurement of gaps in the quality of hotel services137 cited
  • 1987People in Organizations71 cited

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Cited by

  • 1999A cultural analysis of Japanese tourists: challenges for tourism marketers158 cited
  • 2025Tour Guiding Training and Qualification Programs in Jordan: An Analytical Study0 cited