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Understanding Satisfaction Formation of Shopping Mall Entertainment Seekers: A Conceptual Model
16 references·1 citing·45 second hop
Understanding Satisfaction Formation of Shopping Mall Entertainment Seekers: A Conceptual Model (2005)Understanding Satisfaction Formation of S…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…The contribution of emotional satisfaction to consumer loyalty (2001)The contribution of emotional…Congruency of scent and music as a driver of in-store evaluations and behavior (2001)Congruency of scent and music…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…A model of destination image formation (1999)A model of destination image …On the relationship between store image, store satisfaction and store loyalty (1998)On the relationship between s…Excitement at the mall: Determinants and effects on shopping response (1998)Excitement at the mall: Deter…Customer loyalty and complex services (1998)Customer loyalty and complex …Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination (1997)Modelling the relationship be…A Reexamination of the Determinants of Consumer Satisfaction (1996)A Reexamination of the Determ…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…The shopping mall as consumer habitat (1994)The shopping mall as consumer…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Expectations, Performance Evaluation, and Consumers' Perceptions of Quality (1993)Expectations, Performance Eva…Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)Hedonic Consumption: Emerging…The Influence of the Mall Environment on Shoppers' Values and Consumer Behavior in China (2011)The Influence of the Mall Env…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Alternative Ways of Assessing Model Fit (1992)The concept of perceived value: a systematic review of the research (2007)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)How does corporate social responsibility contribute to firm financial performance? 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this work references cited by second hop

References

  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 1982Hedonic Consumption: Emerging Concepts, Methods and Propositions5,610 cited
  • 1999A model of destination image formation3,555 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 2000E-satisfaction: an initial examination2,007 cited
  • 1996A Reexamination of the Determinants of Consumer Satisfaction1,904 cited
  • 1993Expectations, Performance Evaluation, and Consumers' Perceptions of Quality1,652 cited
  • 1998Customer loyalty and complex services1,271 cited
  • 1997Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination1,238 cited
  • 1998On the relationship between store image, store satisfaction and store loyalty1,157 cited
  • 2001Congruency of scent and music as a driver of in-store evaluations and behavior1,154 cited
  • 1998Excitement at the mall: Determinants and effects on shopping response1,039 cited

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2001
The contribution of emotional satisfaction to consumer loyalty
647 cited
  • 1994The shopping mall as consumer habitat641 cited
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    • 2011The Influence of the Mall Environment on Shoppers' Values and Consumer Behavior in China11 cited