References

• 1991The theory of planned behavior90,729 cited
• 1990Comparative fit indexes in structural models.25,213 cited
• 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
• 1996The Behavioral Consequences of Service Quality11,994 cited
• 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
• 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
• 2013Structural Equation Modeling With AMOS3,959 cited
• 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
• 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
• 2004Customer perceived value, satisfaction, and loyalty: The role of switching costs2,039 cited
• 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,918 cited
• 1988Structural Equation Modeling with LISREL1,864 cited
• 1986