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A Framework for the Design of Service Systems
16 references·2 citing·38 second hop
A Framework for the Design of Service Systems (2011)A Framework for the Design of Service Sys…Accounting Information Systems (2018)Accounting Information SystemsSupply chain management: a review (2017)Supply chain management: a re…Internal Control: Integrated Framework (2014)Internal Control: Integrated …Enterprise Architecture at Work (2009)Enterprise Architecture at Wo…“An International Journal …” (2008)“An International Journal …”Enterprise Ontology: Theory and Methodology (2006)Enterprise Ontology: Theory a…Customer value propositions in business markets. (2006)Customer value propositions i…Business process mining: An industrial application (2006)Business process mining: An i…Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model (2004)Measuring e-Commerce Success:…A research framework for analysing eBusiness models (2004)A research framework for anal…Internal control—integrated framework: who is responsible? (2001)Internal control—integrated f…Digital Capital: Harnessing the Power of Business Webs (2000)Digital Capital: Harnessing t…Competitive advantage: creating and sustaining superior performance (1998)Competitive advantage: creati…Auditing an Integrated Approach (1997)Auditing an Integrated Approa…Key Concepts for New Service Development (1996)Key Concepts for New Service …Competitive advantage, creating and sustaining superior performance (1985)Competitive advantage, creati…Enabling Business Interoperability: A Service Co-Creation Viewpoint (2012)Enabling Business Interoperab…Conceptualizing product service networks: Towards an initial framework (2011)Conceptualizing product servi…Information Systems Success: The Quest for the Dependent Variable (1992)Information Rules: A Strategic Guide to the Network Economy (2000)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Trust and Electronic Government Success: An Empirical Study (2008)What Drives Social Commerce: The Role of Social Support and Relationship Quality (2011)Social media in marketing: A review and analysis of the existing literature (2017)Designing services that deliver (1984)Service Positioning through Structural Change (1987)The service concept: the missing link in service design research? (2002)Capabilities for managing service innovation: towards a conceptual framework (2010)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)Workflow mining: A survey of issues and approaches (2003)Workflow mining: discovering process models from event logs (2004)The ProM Framework: A New Era in Process Mining Tool Support (2005)Declarative workflows: Balancing between flexibility and support (2009)Similarity of business process models: Metrics and evaluation (2010)Time prediction based on process mining (2010)Explanatory Design Theory (2010)An Exploration of Enterprise Architecture Research (2013)A new paradigm for the continuous alignment of business and IT: Combining enterprise architecture modelling and enterprise ontology (2015)The Disruptive Nature of Information Technology Innovations: The Case of Internet Computing in Systems Development Organizations1, 2 (2003)From Value Chain to Value Network: (2006)Business model innovation – state of the art and future challenges for the field (2014)Corporate reputation and sustained superior financial performance (2002)Business Model Design: An Activity System Perspective (2009)The Business Model: Recent Developments and Future Research (2011)Auditing and the production of legitimacy (2003)Identifying Organizational Drivers of Internal Audit Effectiveness (2009)A conceptual development of Simons’ Levers of Control framework (2012)Victims of violence and psychiatric illness (1984)Secure borders, safe haven, domopolitics (2004)Online Learning: A Panacea in the Time of COVID-19 Crisis (2020)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)Value creation in E‐business (2001)Authentic leadership development: Getting to the root of positive forms of leadership (2005)Identifying competitive customer value propositions in retailing (2007)Value Creation and Value Capture in Open Innovation (2018)Analyzing the impact of the coronavirus crisis on business models (2020)
this work references cited by second hop

References

  • 1985Competitive advantage, creating and sustaining superior performance10,284 cited
  • 1998Competitive advantage: creating and sustaining superior performance5,791 cited
  • 2004Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model1,401 cited
  • 2000Digital Capital: Harnessing the Power of Business Webs844 cited
  • 2008“An International Journal …”799 cited
  • 2006Business process mining: An industrial application783 cited
  • 1996Key Concepts for New Service Development781 cited
  • 2014Internal Control: Integrated Framework774 cited
  • 2006Customer value propositions in business markets.630 cited
  • 2006Enterprise Ontology: Theory and Methodology580 cited
  • 2009Enterprise Architecture at Work431 cited
  • 2018Accounting Information Systems426 cited
  • 1997Auditing an Integrated Approach396 cited
  • 2004A research framework for analysing eBusiness models387 cited
  • 2001Internal control—integrated framework: who is responsible?362 cited
  • 2017Supply chain management: a review228 cited

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Cited by

  • 2012Enabling Business Interoperability: A Service Co-Creation Viewpoint10 cited
  • 2011Conceptualizing product service networks: Towards an initial framework8 cited