SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Involving Customers in New Service Development
0 references·16 citing·54 second hop
Involving Customers in New Service Development (2006)Involving Customers in New Service Develo…Value creation through marketing data analytics: The distinct contribution of data analytics assets and capabilities to unit and firm performance (2022)Value creation through market…Relationship Development: A Micro-Foundation for the Internationalization Process of the Multinational Business Enterprise (2018)Relationship Development: A M…In the vanguard of openness: which dynamic capabilities are essential for innovative KIBS firms to develop? (2018)In the vanguard of openness: …Application and performance impact of stage–gate systems – the role services in the firm’s business focus (2018)Application and performance i…Value co-creation in industrial cities: a strategic source of competitive advantages (2015)Value co-creation in industri…Service encounters as bases for innovation (2015)Service encounters as bases f…User‐Centric Service Map for Identifying New Service Opportunities from Potential Needs: A Case of App Store Applications (2013)User‐Centric Service Map for …Organisational conditions for service encounter-based innovation (2013)Organisational conditions for…Elaborating the characteristics-based approach to service innovation: making the service process visible (2011)Elaborating the characteristi…An Integrated View of Service Innovation in Service Networks (2011)An Integrated View of Service…Service Innovation and Customer Co-development (2010)Service Innovation and Custom…Narratives and metaphors in service development (2010)Narratives and metaphors in s…INTELLECTUAL PROPERTY IN INTER-ORGANISATIONAL RELATIONSHIPS — FINDINGS FROM AN INTERVIEW STUDY (2010)INTELLECTUAL PROPERTY IN INTE…A Structured Test Approach for Service Concepts (2010)A Structured Test Approach fo…The influence of customer activity on e-service value-in-use (2009)The influence of customer act…Quality, service‐dominant logic and many‐to‐many marketing (2008)Quality, service‐dominant log…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic: continuing the evolution (2007)The elixir (or burden) of youth? Exploring differences in innovation between start-ups and established firms (2012)Seamless Service? On the Role and Impact of Service Orchestrators in Human-Centered Service Systems (2016)Bulding ambidexterity through creativity mechanisms: Contextual drivers of innovation success (2018)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)The Theory of Economic Development (2003)Case Study Research (2004)PRAXIS : The determining element of innovation behavior in the hospitality industry (2018)Conceptualising employee involvement in service innovation: an integrative review (2021)Does service-sales ambidexterity matter in business-to-business service recovery? A perspective through salesforce control system (2022)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Case Study Research: Design and Methods (1984)Case Study Research: Design and Methods (1991)Drivers and outcomes of relationship quality with professional service firms: An SME owner-manager perspective (2017)Frontline employee-driven innovation through suggestions in hospitality firms: The role of the employee’s creativity, knowledge, and motivation (2021)Innovation in the sharing economy: A systematic literature review and research framework. (2022)The Knowledge-Creating Company (1995)The Tacit Dimension (1997)The Knowledge-Creating Company (1998)Can you hear me now? Learning from customer stories (2011)Customer experience in omni-channel banking services (2018)Methodological proposals for the study of consumer experience (2018)Qualitative Methods in Management Research. (1993)Service-dominant logic: reactions, reflections and refinements (2006)Consumer Participation in Co-creation: An Enlightening Model of Causes and Effects Based on Ethical Values and Transcendent Motives (2016)Gaining legitimacy through CSR: an analysis of Turkey's 30 largest corporations (2016)Innovation in service ecosystems (2016)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Open Innovation: The New Imperative for Creating and Profiting from Technology (2003)TURNING OPEN INNOVATION INTO PRACTICE: OPEN INNOVATION RESEARCH THROUGH THE LENS OF MANAGERS (2011)Managing knowledge within networked innovation (2012)The role of contracts and intellectual property rights in open innovation (2015)Business Research Methods (2022)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Co-creation experiences: The next practice in value creation (2004)Value proposition preferences of credit union members and patronage activity (2014)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Collaborative orientation to advance value co-creation in buyer–seller relationships (2017)MANAGING INNOVATION PROCESSES THROUGH VALUE CO-CREATION: A PROCESS CASE FROM BUSINESS-TO-BUSINESS SERVICE PRACTISE (2017)Interactive value formation: drivers and outcomes from Airbnb guests’ perspectives (2020)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Drivers for innovation in KIBS: evidence from Russia (2019)The role of client knowledge absorptive capacity for innovation in KIBS (2020)How do dynamic capabilities affect performance? A systematic review of mediators (2022)Qualitative Data Analysis: An Expanded Sourcebook (1994)Dynamic capabilities and strategic management (1997)Cultural sensemaking of corporate social responsibility: A dyadic view of Russian–Finnish business relationships (2021)The impact of industry 4.0 on the 2017 version of the Uppsala model (2022)
this work references cited by second hop

References

No references inside the corpus for this window.

Cited by

  • 2008Quality, service‐dominant logic and many‐to‐many marketing90 cited
  • 2010Service Innovation and Customer Co-development80 cited
  • 2013Organisational conditions for service encounter-based innovation70 cited
  • 2018Relationship Development: A Micro-Foundation for the Internationalization Process of the Multinational Business Enterprise54 cited
  • 2010INTELLECTUAL PROPERTY IN INTER-ORGANISATIONAL RELATIONSHIPS — FINDINGS FROM AN INTERVIEW STUDY52 cited
  • 2010Narratives and metaphors in service development45 cited
  • 2018In the vanguard of openness: which dynamic capabilities are essential for innovative KIBS firms to develop?39 cited
  • 2015Service encounters as bases for innovation35 cited
  • 2015Value co-creation in industrial cities: a strategic source of competitive advantages35 cited
  • 2009The influence of customer activity on e-service value-in-use35 cited
  • 2013User‐Centric Service Map for Identifying New Service Opportunities from Potential Needs: A Case of App Store Applications30 cited
  • 2018Application and performance impact of stage–gate systems – the role services in the firm’s business focus29 cited
  • 2011Elaborating the characteristics-based approach to service innovation: making the service process visible26 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2010
A Structured Test Approach for Service Concepts
24 cited
  • 2011An Integrated View of Service Innovation in Service Networks21 cited
  • 2022Value creation through marketing data analytics: The distinct contribution of data analytics assets and capabilities to unit and firm performance16 cited