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Implementation of quality management system based on ISO9001:2008 and its effects on customer satisfaction case study
16 references·1 citing·41 second hop
Implementation of quality management system based on ISO9001:2008 and its effects on customer satisfaction case study (2014)Implementation of quality management syst…Multi Criteria Decision Making (2016)Multi Criteria Decision MakingWhat happened to the ISO 9000 lustre? An eight-year study (2010)What happened to the ISO 9000…Capitalising on ISO 9001 benefits for strategic results (2010)Capitalising on ISO 9001 bene…The impact of ISO 9000 on TQM and business performance (2007)The impact of ISO 9000 on TQM…Implementation of a quality management system (QMS) according to the ISO 9000 family in a Greek small-sized winery: A case study (2006)Implementation of a quality m…The longitudinal effects of the ISO 9000 certification process on business performance (2003)The longitudinal effects of t…Senior management perspectives and ISO 9000 effectiveness: An empirical research (2003)Senior management perspective…Evaluating outcomes from ISO 9000-certified quality systems of Hong Kong constructors (2001)Evaluating outcomes from ISO …Improving Your Measurement of Customer Satisfaction: (1999)Improving Your Measurement of…A study of ISO 9000 process, motivation and performance (1999)A study of ISO 9000 process, …The development of ISO 9000 certification and the future of quality management (1998)The development of ISO 9000 c…ISO 9000: marketing motivations and benefits (1997)ISO 9000: marketing motivatio…Improving your measurement of customer satisfaction: a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs (1997)Improving your measurement of…Experiences of implementing ISO 9000 in Swedish industry (1996)Experiences of implementing I…Customer satisfaction and price tolerance (1996)Customer satisfaction and pri…The analytic hierarchy process : planning, priority setting, resource allocation (1980)The analytic hierarchy proces…Investigating the Role of QMS implementation on customers’ satisfaction: A Case Study of SMEs (2019)Investigating the Role of QMS…Field Theory in Social Science: Selected Theoretical Papers. (1951)Field Theory in Social Science: Selected Theoretical Papers (1975)Choosing Strategies for Change (1989)ISO 9000 series ‐ Certification and performance (2001)Implementing ISO 14000 in Sweden: motives, benefits and comparisons with ISO 9000 (2003)ISO 9000: Outside the Iron Cage (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services (1997)Customer Satisfaction and Shareholder Value (2004)Do Satisfied Customers Really Pay More? A Study of the Relationship between Customer Satisfaction and Willingness to Pay (2005)Corporate Culture and Performance (1992)Organizational culture and leadership (1993)Built to last: Successful habits of visionary companies (1996)ISO 9000 practices and financial performance: A technology coherence perspective (2007)ISO 9001 certification research: questions, answers and approaches (2009)Global Competition, Institutions, and the Diffusion of Organizational Practices: The International Spread of ISO 9000 Quality Certificates (2002)Quality Managemnet and Quality Assurance Standards—Part 3 (2004)The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis (2005)Evolution of Integrated Management Systems in Spanish firms (2011)The impact of ISO 9001 standard and the EFQM model: The view of the assessors (2011)Integration of management systems as an innovation: a proposal for a new model (2014)An Evaluation of the Effects of Quality Improvement Activities on Business Performance (1994)Product and process productivity: Implications for quality choice and conditional exporter premia (2013)Optimization by the Analytic Hierarchy Process (1979)Note—A Preference Ranking Organisation Method (1985)The Analytic Hierarchy Process (1985)A review of multi-criteria decision-making methods for infrastructure management (2013)Accurate multi-criteria decision making methodology for recommending machine learning algorithm (2016)In defense of group fuzzy AHP: A comparison of group fuzzy AHP and group AHP with confidence intervals (2021)Customer satisfaction and its measurement in hospitality enterprises (1999)Return on Marketing: Using Customer Equity to Focus Marketing Strategy (2003)The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)An application procedure for DEA (1989)An Analysis of Multi-Criteria Decision Making Methods (2013)A review of multi criteria decision making (MCDM) towards sustainable renewable energy development (2016)ISO 9000: integration rationales and organizational impacts (2007)Internalisation of ISO 9000 standards: the antecedent role of functionalist and institutionalist drivers and performance implications (2008)Customer engagement: the construct, antecedents, and consequences (2016)The Impact of Memorable Tourism Experiences on Loyalty Behaviors: The Mediating Effects of Destination Image and Satisfaction (2017)
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References

  • 1980The analytic hierarchy process : planning, priority setting, resource allocation6,276 cited
  • 2003The longitudinal effects of the ISO 9000 certification process on business performance393 cited
  • 1997Improving your measurement of customer satisfaction: a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs357 cited
  • 1996Customer satisfaction and price tolerance356 cited
  • 1997ISO 9000: marketing motivations and benefits257 cited
  • 1999A study of ISO 9000 process, motivation and performance194 cited
  • 1996Experiences of implementing ISO 9000 in Swedish industry192 cited
  • 2016Multi Criteria Decision Making155 cited
  • 1999Improving Your Measurement of Customer Satisfaction:146 cited
  • 2010What happened to the ISO 9000 lustre? An eight-year study126 cited
  • 2007The impact of ISO 9000 on TQM and business performance124 cited
  • 2010Capitalising on ISO 9001 benefits for strategic results121 cited
  • 2006Implementation of a quality management system (QMS) according to the ISO 9000 family in a Greek small-sized winery: A case study117 cited
  • 1998The development of ISO 9000 certification and the future of quality management114 cited
  • 2003

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Senior management perspectives and ISO 9000 effectiveness: An empirical research
99 cited
  • 2001Evaluating outcomes from ISO 9000-certified quality systems of Hong Kong constructors88 cited
  • Cited by

    • 2019Investigating the Role of QMS implementation on customers’ satisfaction: A Case Study of SMEs21 cited