SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Role of satisfaction in an integrative model of brand loyalty
16 references·7 citing·37 second hop
Role of satisfaction in an integrative model of brand loyalty (2009)Role of satisfaction in an integrative mo…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Assessing Measurement Invariance in Cross‐National Consumer Research (1998)Assessing Measurement Invaria…The Psychology of Attitudes (1997)The Psychology of AttitudesThe Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Emotion And Adaptation (1991)Emotion And AdaptationThe Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Fifteen Years of Research on Customer Loyalty Formation: A Meta-Analytic Structural Equation Model (2024)Fifteen Years of Research on …Customer satisfaction and international business: A multidisciplinary review and avenues for research (2022)Customer satisfaction and int…Strategic consequences of self-service technology evaluations (2017)Strategic consequences of sel…China’s Brands, China’s Brand Development Strategies and Corporate Brand Communications in China (2016)China’s Brands, China’s Brand…A Cross-National Comparison of Brand Perceptions of Global Franchise Chains in the BRICS (2016)A Cross-National Comparison o…Effects of perceived quality and satisfaction on brand loyalty in China: The moderating effect of customer orientation (2012)Effects of perceived quality …A conceptual framework to measure brand loyalty (2010)A conceptual framework to mea…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)The Capabilities of Market-Driven Organizations (1994)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)Whence Consumer Loyalty? (1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Some antecedents and outcomes of brand love (2006)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. (2003)Stress: Appraisal and Coping (2013)Implicit social cognition: Attitudes, self-esteem, and stereotypes. (1995)International Norm Dynamics and Political Change (1998)Role congruity theory of prejudice toward female leaders. (2002)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)
this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1991Emotion And Adaptation12,682 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1997The Psychology of Attitudes7,143 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1998Assessing Measurement Invariance in Cross‐National Consumer Research4,759 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

4,607 cited
  • 1990The Effect of a Market Orientation on Business Profitability4,254 cited
  • Cited by

    • 2022Customer satisfaction and international business: A multidisciplinary review and avenues for research36 cited
    • 2017Strategic consequences of self-service technology evaluations31 cited
    • 2012Effects of perceived quality and satisfaction on brand loyalty in China: The moderating effect of customer orientation31 cited
    • 2024Fifteen Years of Research on Customer Loyalty Formation: A Meta-Analytic Structural Equation Model27 cited
    • 2010A conceptual framework to measure brand loyalty21 cited
    • 2016A Cross-National Comparison of Brand Perceptions of Global Franchise Chains in the BRICS17 cited
    • 2016China’s Brands, China’s Brand Development Strategies and Corporate Brand Communications in China11 cited