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ArticleDeterminants of three facets of customer trust

Tadayuki Miyamoto2002

Article2002

Determinants of three facets of customer trust

Tadayuki Miyamoto · Nexhmi Rexha

122 citations·0/0 files stored·Journal of Business Research

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Customer Service Quality and Loyalty Quality and Supply Management Outsourcing and Supply Chain Management

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References

1994The Commitment-Trust Theory of Relationship Marketing 1977Estimating Nonresponse Bias in Mail Surveys 1989EQS : structural equations program manual 1987Developing Buyer-Seller Relationships 1985The economic institutions of capitalism firms, markets, relational contracting 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships 1992The Use of Pledges to Build and Sustain Commitment in Distribution Channels 1985Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups.

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2015Consumers’ attitude towards social media advertising and their behavioural response 2012The formation of trust and commitment in business relationships in the Middle East: Understanding Et-Moone relationships 2007Channel relationship and business uncertainty: Evidence from the Hong Kong market 2012The Effect of Customer Trust on Customer Loyalty and Customer Retention: A Moderating Role of Cause Related Marketing 2014Do we bank on regulation or reputation? A meta-analysis and meta-regression of organizational trust in the financial services sector

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Year2002

Typearticle

Published2002-10-30

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations122

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/s0148-2963(01)00327-7

openalex_workW1542598533

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