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Determinants of three facets of customer trust
16 references·16 citing·37 second hopsampled
Determinants of three facets of customer trust (2002)Determinants of three facets of customer …Controlling Supplier Opportunism in Industrial Relationships (1996)Controlling Supplier Opportun…The evolution of relationship marketing (1995)The evolution of relationship…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Corrections to test statistics and standard errors in covariance structure analysis. (1994)Corrections to test statistic…The Use of Pledges to Build and Sustain Commitment in Distribution Channels (1992)The Use of Pledges to Build a…Price, Quality and Trust: Inter-firm Relations in Britain and Japan (1992)Price, Quality and Trust: Int…Alliances in Industrial Purchasing: The Determinants of Joint Action in Buyer-Supplier Relationships (1990)Alliances in Industrial Purch…EQS : structural equations program manual (1989)EQS : structural equations pr…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Networks: Between markets and hierarchies (1986)Networks: Between markets and…The economic institutions of capitalism firms, markets, relational contracting (1985)The economic institutions of …Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups. (1985)Application of confirmatory f…International Marketing and Purchasing of Industrial Goods: An Interaction Approach (1982)International Marketing and P…The Development of Buyer‐Seller Relationships in Industrial Markets (1980)The Development of Buyer‐Sell…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Impact of digital technology on velocity of B2B buyer-supplier relationship development (2021)Impact of digital technology …Trust, religiosity, and relationship marketing: a conceptual overview of consumer brand loyalty (2017)Trust, religiosity, and relat…Overcoming the liability of outsidership in institutional voids: Trust, emerging goals, and learning about opportunities (2016)Overcoming the liability of o…The nature and role of different types of commitment in inter-firm relationship cooperation (2015)The nature and role of differ…Consumers’ attitude towards social media advertising and their behavioural response (2015)Consumers’ attitude towards s…Do we bank on regulation or reputation? A meta-analysis and meta-regression of organizational trust in the financial services sector (2014)Do we bank on regulation or r…The formation of trust and commitment in business relationships in the Middle East: Understanding Et-Moone relationships (2012)The formation of trust and co…The Effect of Customer Trust on Customer Loyalty and Customer Retention: A Moderating Role of Cause Related Marketing (2012)The Effect of Customer Trust …An investigation into supplier development activities and their influence on performance in the Chinese electronics industry (2010)An investigation into supplie…Japanese retail–buyer–supplier relationships: does performance matter? (2008)Japanese retail–buyer–supplie…Building trust in US–Japanese business relationships: Mediating role of cultural sensitivity (2008)Building trust in US–Japanese…Trust in buyer–supplier relations: the case of the Turkish automotive industry (2007)Trust in buyer–supplier relat…The impact of a distributor's trust in a supplier and use of control mechanisms on relational value creation in marketing channels (2007)The impact of a distributor's…La confiance dans les relations interentreprises. Une revue des recherches quantitatives (2007)La confiance dans les relatio…Co-Branding and Brand Loyalty (2007)Co-Branding and Brand LoyaltyChannel relationship and business uncertainty: Evidence from the Hong Kong market (2007)Channel relationship and busi…The Evolution of Cooperation (1981)Perceived organizational support. (1986)Characteristics of partnership success: Partnership attributes, communication behavior, and conflict resolution techniques (1994)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)The Uppsala internationalization process model revisited: From liability of foreignness to liability of outsidership (2009)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Exchange and Power in Social Life (2017)Modern factor analysis (1960)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Self-Efficacy and Academic Motivation (1991)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Measurement invariance conventions and reporting: The state of the art and future directions for psychological research (2016)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Exchange and Power in Social Life. (1965)The Growth of the Firm in Planned Economies in Transition: Institutions, Organizations, and Strategic Choice (1996)Guanxi and organizational dynamics: organizational networking in Chinese firms (2001)The Network Paradigm in Organizational Research: A Review and Typology (2003)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)External Control of Organizations: Resource Dependence Perspective (2011)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)PLS-SEM: Indeed a Silver Bullet (2011)An assessment of survey research in POM: from constructs to theory (1998)Comparing Response Rates from Web and Mail Surveys: A Meta-Analysis (2008)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)Validation and Standardization of the Generalized Anxiety Disorder Screener (GAD-7) in the General Population (2008)When can categorical variables be treated as continuous? A comparison of robust continuous and categorical SEM estimation methods under suboptimal conditions. (2012)Confirmatory factor analysis with ordinal data: Comparing robust maximum likelihood and diagonally weighted least squares (2015)The Politics, Power, and Pathologies of International Organizations (1999)Chapter 6 Institutions as a Fundamental Cause of Long-Run Growth (2005)Neoliberalism, higher education and the knowledge economy: from the free market to knowledge capitalism (2005)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 1989EQS : structural equations program manual9,698 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1985The economic institutions of capitalism firms, markets, relational contracting7,240 cited
  • 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
  • 1992The Use of Pledges to Build and Sustain Commitment in Distribution Channels3,430 cited
  • 1985Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups.3,416 cited
  • 1994Corrections to test statistics and standard errors in covariance structure analysis.2,399 cited
  • 1986Networks: Between markets and hierarchies2,246 cited
  • 1990Alliances in Industrial Purchasing: The Determinants of Joint Action in Buyer-Supplier Relationships2,111 cited
  • 1982International Marketing and Purchasing of Industrial Goods: An Interaction Approach1,943 cited
  • 1980The Development of Buyer‐Seller Relationships in Industrial Markets1,300 cited
  • 1995The evolution of relationship marketing1,033 cited
  • 1992

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Price, Quality and Trust: Inter-firm Relations in Britain and Japan
838 cited
  • 1996Controlling Supplier Opportunism in Industrial Relationships717 cited
  • Cited by

    • 2015Consumers’ attitude towards social media advertising and their behavioural response157 cited
    • 2012The formation of trust and commitment in business relationships in the Middle East: Understanding Et-Moone relationships94 cited
    • 2012The Effect of Customer Trust on Customer Loyalty and Customer Retention: A Moderating Role of Cause Related Marketing78 cited
    • 2007Channel relationship and business uncertainty: Evidence from the Hong Kong market78 cited
    • 2014Do we bank on regulation or reputation? A meta-analysis and meta-regression of organizational trust in the financial services sector74 cited
    • 2016Overcoming the liability of outsidership in institutional voids: Trust, emerging goals, and learning about opportunities71 cited
    • 2008Building trust in US–Japanese business relationships: Mediating role of cultural sensitivity65 cited
    • 2007Trust in buyer–supplier relations: the case of the Turkish automotive industry62 cited
    • 2010An investigation into supplier development activities and their influence on performance in the Chinese electronics industry59 cited
    • 2007La confiance dans les relations interentreprises. Une revue des recherches quantitatives58 cited
    • 2017Trust, religiosity, and relationship marketing: a conceptual overview of consumer brand loyalty56 cited
    • 2015The nature and role of different types of commitment in inter-firm relationship cooperation56 cited
    • 2007Co-Branding and Brand Loyalty49 cited
    • 2021Impact of digital technology on velocity of B2B buyer-supplier relationship development43 cited
    • 2007The impact of a distributor's trust in a supplier and use of control mechanisms on relational value creation in marketing channels40 cited
    • 2008Japanese retail–buyer–supplier relationships: does performance matter?38 cited