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The Effect of Service Quality on Patient loyalty: a Study of Private Hospitals in Tehran, Iran.

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References

1996The Behavioral Consequences of Service Quality11,994 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
2000Switching barriers and repurchase intentions in services1,570 cited
2009Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China1,103 cited
2004The relationships between service quality, customer satisfaction and buying intentions in the private hospital industry336 cited
2009Service quality effect on satisfaction and word of mouth in the health care industry214 cited
2008The relative importance of service dimensions in a healthcare setting184 cited

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2014Understanding patients’ behavioral intentions42 cited
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2020KUALITAS PELAYANAN BERPENGARUH TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL MEDIASI34 cited
2019What Role Does Patient Gratitude Play in the Relationship Between Relationship Quality and Patient Loyalty?24 cited
2015The Relationship Between the Customer Relationship Management and Patients’ Loyalty to Hospitals24 cited

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